A critical error shown after user completes registration or when I delete users

  • Resolved Johnny Depp Spanish Crew

    (@johnnydeppcrew)


    1 year, 7 months ago

    First of all, I found a topic with the same problem, but they had found a solution to the issue in an incompatible plugin. This is not my case, I ran a test to find any incompatibilities with other plugins or themes and the error still shows.

    Basically, the issue is the same as in the other topic:

    There is en error saying “There has been a critical error on your website. Please check your site admin email inbox for instructions.” in 2 situations below.
    1. User completes registration
    2. I try to delete user on “Users” wordpress admin menu

    When I deactivate UM plugin, I can delete user without getting any error. So this error is probably caused by UM plugin and the error is shown only for functions related to UM plugin. The rest of the website works totally fine.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

  • @johnnydeppcrew

    “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    Enable PHP error logging, read this guide: “How to enable debug logging”

    https://docs.ultimatemember.com/article/1751-enable-debug-logging

    You will probably get a PHP log file with notices and errors in this file:
    /wp-content/debug.log when you make a Registration.

    Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the CODE format.

    Thread Starter Johnny Depp Spanish Crew

    (@johnnydeppcrew)

    I followed the instructions to enable debug logging. I changed those lines in the wp-config.php file, but still I can’t get the debug.log file (I searched for it recursively via FTP in the wp-content directory). I also tried to delete an account to see if, once it shows the critical error again, the debug.log file is automatically created, but still isn’t. ??

    @johnnydeppcrew

    What is the content of the email you got to your site admin’s email inbox?

    Thread Starter Johnny Depp Spanish Crew

    (@johnnydeppcrew)

    That’s the thing, I didn’t even receive any email about it. I also checked the spam folder and even another email account that was linked to my website before…

    @johnnydeppcrew

    OK, Please post your UM Settings -> Install Info here in the Forum.

    Thread Starter Johnny Depp Spanish Crew

    (@johnnydeppcrew)

    Sure!

    ### Begin Install Info ###

## Please include this information when posting support requests ##


--- Site Info ---

Site URL:					https://www.johnnydeppcrew.com
Home URL:					https://www.johnnydeppcrew.com
Multisite:					No

--- Hosting Provider ---

Host:						DBH: localhost, SRV: www.johnnydeppcrew.com

--- User Browser ---

Platform:                 Windows 
Browser Name:             Firefox  
Browser Version:          112.0 
User Agent String:        Mozilla/5.0 (Windows NT 10.0; Wi 
			  n64; x64; rv:109.0) Gecko/201001
                          01 Firefox/112.0
                          
---- Current User Details --

Role: administrator


--- WordPress Configurations ---

Version:						6.2
Language:					es_ES
Permalink Structure:			/%year%/%monthnum%/%day%/%postname%/
Active Theme:				Attitude Child 1.0.0
Page On Front:				INICIO (#2)
Page For Posts:				 (#0)
ABSPATH:					/var/www/johnnydeppcrew.com/datos/web/
All Posts/Pages:				36
WP Remote Post:           		wp_remote_post() works
WP_DEBUG:                 			Enabled
WP Table Prefix:          			Length: 3, Status: Acceptable
Memory Limit:   				256MB


--- UM Configurations ---

Version:						2.6.0
Upgraded From:            		2.6.0
Current URL Method:			
Cache User Profile:			Yes
Generate Slugs on Directories:	Yes
Force UTF-8 Encoding: 		No
JS/CSS Compression: 			No
Port Forwarding in URL: 		No
Exclude CSS/JS on Home: 		No


--- UM Pages Configuration ---

User:						https://www.johnnydeppcrew.com/user/
Account:						https://www.johnnydeppcrew.com/account/
Members:					https://www.johnnydeppcrew.com/miembros/
Register:						https://www.johnnydeppcrew.com/registro/
Login:						https://www.johnnydeppcrew.com/acceder/
Logout:						https://www.johnnydeppcrew.com/log-out/
Password Reset:				https://www.johnnydeppcrew.com/password-reset/


--- UM Users Configuration ---

Default New User Role: 		subscriber
Profile Permalink Base:		user_id
User Display Name:			field
Redirect author to profile: 		Yes
Enable Members Directory:	Yes
Use Gravatars: 				Yes
Gravatar builtin image:		default
	UM Avatar as blank Gravatar: 	Yes
Require a strong password: 	Off


--- UM Access Configuration ---

Panic Key: 								
Global Site Access:						Site accessible to Everyone
Backend Login Screen for Guests:			No
Redirect to alternative login page:			
Backend Register Screen for Guests:		No
Redirect to alternative register page:		
Access Control widget for Admins only: 		No
Enable the Reset Password Limit:			Yes
Reset Password Limit: 3Disable Reset Password Limit for Admins: No
Blacklist Words: 							14


--- UM Email Configurations ---

Mail appears from:  			?? Mooh the Bot
Mail appears from address:  	[email protected]
Use HTML for E-mails:   		Yes
Account Welcome Email:  		Yes
Account Activation Email:   	Yes
Pending Review Email:   		Yes
Account Approved Email: 		Yes
Account Rejected Email: 		Yes
Account Deactivated Email:  	Yes
Account Deleted Email:  		Yes
Password Reset Email:   		Yes
Password Changed Email: 		Yes


--- UM Total Users ---

				All Users(684)
administrator(1)
editor(4)
contributor(4)
subscriber(42)
um_suscriptor-es(521)
um_suscriptor-en(112)
none(0)


--- UM Roles ---

				Administrator (administrator)
Editor (editor)
Author (author)
Contributor (contributor)
Subscriber (subscriber)
Suscriptor ES (um_suscriptor-es)
Suscriptor EN (um_suscriptor-en)


--- UM Custom Templates ---

				N/A


--- UM Email HTML Templates ---

				N/A


--- Web Server Configurations ---

PHP Version:              			8.0.26
MySQL Version:            			10.3.36
Web Server Info:          			Apache


--- PHP Configurations ---

PHP Memory Limit:         			256M
PHP Upload Max Size:      			512M
PHP Post Max Size:        			512M
PHP Upload Max Filesize:  			512M
PHP Time Limit:           			300
PHP Max Input Vars:       			3000
PHP Arg Separator:        			&
PHP Allow URL File Open:  			Yes


--- Web Server Extensions/Modules ---

DISPLAY ERRORS:           			N/A
FSOCKOPEN:                			Your server supports fsockopen.
cURL:                     			Your server supports cURL.
SOAP Client:              			Your server does not have the SOAP Client enabled.
SUHOSIN:                  			Your server does not have SUHOSIN installed.
GD Library:               			PHP GD library is installed on your web server.
Mail:                     			PHP mail function doesn't exist on your web server.
Exif:				          PHP Exif library is installed on your web server.


--- Session Configurations ---

Session:                  			Disabled
Session Name:             			PHPSESSID
Cookie Path:              			/
Save Path:                			/var/lib/php/sessions
Use Cookies:              			On
Use Only Cookies:         			On


--- WordPress Active Plugins ---

				Akismet Anti-Spam: 5.1
All in One SEO: 4.3.5.1
Bold Timeline Lite: 1.1.9
Burst Statistics - Privacy-Friendly Analytics for WordPress: 1.3.5
Classic Widgets: 0.3
Content Aware Sidebars: 3.18.1
Content Views: 2.5.0.1
CookieYes | GDPR Cookie Consent: 3.0.8
Easy Table of Contents: 2.0.47.1
Google Analytics for WordPress by MonsterInsights: 8.14.1
Google Typography: 1.1.2
Health Check & Troubleshooting: 1.6.0
Import Export WordPress Users and WooCommerce Customers: 2.3.8
Jetpack: 12.0
Jetpack Boost: 1.7.0
Jetpack Protect: 1.3.0
Jetpack Social: 1.9.1
LiteSpeed Cache: 5.3.3
Polylang: 3.3.3
Really Simple SSL: 6.2.4
Shortcodes Ultimate: 5.12.11
Smart Slider 3: 3.5.1.14
Spotlight - Social Media Feeds: 1.5
The Events Calendar: 6.0.12
Ultimate Member: 2.6.0
WP Crontrol: 1.15.2

### End Install Info ###

    @johnnydeppcrew

    Disable caching for the UM Pages.
    Make sure that JetPack is not caching anything also.

    <!– Page supported by LiteSpeed Cache 5.3.3 on 2023-04-14 10:09:00 –>

    https://docs.ultimatemember.com/article/1595-caching-problems

    Thread Starter Johnny Depp Spanish Crew

    (@johnnydeppcrew)

    Ok, I disabled the LiteSpeed plugin and cleaned the UM users cache. I also checked if Jetpack is caching something, but couldn’t find anything related. I’m still getting the critical error… :_(

    @johnnydeppcrew

    Can you look at your cPanel or ask your Web hosting support if you have “ModSecurity” or any other Application Firewall installed and active at your site.

    Thread Starter Johnny Depp Spanish Crew

    (@johnnydeppcrew)

    I spent the weekend trying to solve it. I deactivated every caching tool from multiple plugins, such as LiteSpeed Cache and JetPack, and it worked! The thing is now the site health manager is warning me that I must implement some caching tool. But it’s OK, now that’s a minor issue. At least UM lets me manage user accounts again. ??
    Thank you anyways for your help! <3

    @johnnydeppcrew

    You can read in this guide how you can use “LiteSpeed Cache” together with UM.

    https://docs.ultimatemember.com/article/1595-caching-problems

Viewing 11 replies - 1 through 11 (of 11 total)
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