A data discordance on the Business Manager

  • Resolved Andrea87n

    (@andrea87n)


    2 years, 1 month ago

    Hello there,

    I’m using your plugin on a simple WordPress website.

    Everything seems to be working fine. The only problem is that the data that are sent to the Business Manager are for some reason “double”.
    For example: double add to cart, double purchase etc.
    Then, when we activate a Facebook campaign, the data used for that look correct.

    Have you ever faced a problem like that? If so, do you have any suggestion about its resolution? Will this cause a problem in the future?

    Thank you in advance!

Viewing 6 replies - 1 through 6 (of 6 total)

  • Howdy @andrea87n

    From what I gather, your store is receiving add to cart and purchases from your Facebook page. Correct?

    As of version 3.0.5, Facebook for WooCommerce provides a set of tools to help with some of the most common troubleshooting tasks.

    To enable these tools, you will need to enable?Debug mode?by navigating to Facebook plugin settings in wp-admin??Marketing > Facebook?and stay on the Connection tab, then scroll to the bottom to the?Debug?section.

    Subsequently, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select View and copy and paste them into your reply here.

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    You can paste the Gist link here in your reply, once you have that.

    Looking forward to hearing from you!

    Thread Starter Andrea87n

    (@andrea87n)

    Hello there,

    thank you for your short reply!

    Here’s the gist you asked for:
    https://gist.github.com/Andrea87n/905d2d3ca91da32474845b082e5a3d5a

    There’s no Fatal Error under Woocommerce > Status > Logs.

    By the way the flow is the opposite: the data are sent from the Website to the Business Manager via your plugin.

    I hope this helps, I will be waiting for your reply.
    Thank you!

    Hi,

    For example: double add to cart, double purchase etc.<br>Then, when we activate a Facebook campaign, the data used for that look correct.

    May I ask for one more piece of information? Can you send a screenshot of the issue on your end? You can send screenshot links by using a service like https://snipboard.io.

    Thanks.

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy.

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

    Thread Starter Andrea87n

    (@andrea87n)

    Hello there,

    sorry if I haven’t updated you anymore. We don’t work for this customer anymore therefore I don’t have access to their data.

    Unfortunately we can’t investigate on this issue further.

    Thank you anyway for your help!

    Hi @andrea87n

    Thanks for updating us about this issue. I understand that you are not working for this customer anymore and cannot investigate further about this issue.

    Should you have other inquiries, kindly create a new topic here.

    Cheers!

Viewing 6 replies - 1 through 6 (of 6 total)
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