A great start

I have been using Big Commerce for almost 10 years (with two different companies) and have always appreciated the interface and the ease with which us non-developers can update and modify. I was excited to find out that I could still manage my current and new business through the established back end, which simplified my inventory, fulfillment and product listing management. And I was looking forward to offering my two different customers a seamless and clearly branded experience. This integration achieves that very well on the front end. While I hit a few little snags with the set up, the customer service was beyond amazing. Topher was quickly able to help rectify all of the challenges I encountered with setting and launching the new site, and most were due to user error. While my site is fairly simple, I feel like the site integration has exceeded my expectations and I think it accomplishes what it’s intended to do, until the checkout is complete. It’s the after purchase that is still a bit tricky. Email order confirmations, shipping confirmations, abandoned cart series and email marketing are all still branded with the main (BC) logo. I have found a workaround, by changing the logo to actually incorporate both brands (it works for me because both of my brands are related) but I wish there was a way to segment the communication and audience more effectively so that there are truly two stand alone experiences that don’t have to mix.
I know there’s improvements continually being made and I am excited to see what’s coming down the pike.

• This topic was modified 5 years ago by milkfulmom.
• This topic was modified 5 years ago by milkfulmom.