A new product doesnt want to sync

Hi @dreashop

Thanks for reaching out!

I add a new product and the sync doesnt work on it. To create my products, I always duplicate an existing one. As the existing ones are sync and my new product have the same configuration, I dont know what is the problem.

I’m sorry to hear about the issue you’re experiencing with product syncing. It’s strange that the new product, being a duplicate of an existing one, isn’t syncing as expected. Here are a few things you might want to check:

1. Ensure the new product is set to ‘Published’ and not ‘Draft’.
2. Check if there are any special characters in the title or description that might cause syncing issues.
3. Verify if the problem exists with just this product or all newly duplicated products.
4. Try creating a new product from scratch (not duplicating) to see if the issue persists.

If you’ve tried all these and the problem still persists, it might be a more complex issue that we need to investigate further. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

I tried to disconnect and reconnect a new catalogue and now every product have the same message: This product is not yet synced to Facebook.

[ SNIP! ]

• This reply was modified 1 year ago by Jan Dembowski.

@dreashop

Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so and broke the formatting of this topic. That 19,437 byte dump just made an unreadable mess in the forums.

If you need share that data please use https://gist.github.com/ or https://pastebin.com/ or the like instead and post the link to that paste.

Hi @dreashop

It’s unfortunate to hear that you’re experiencing issues with the Facebook for WooCommerce plugin. The error message you’re seeing usually appears when there is a problem with the connection between your WooCommerce store and your Facebook catalog.

Here are a few steps you can try to resolve this issue:

1. Clear the cache of your website. Sometimes, old or cached data can cause issues with syncing.
2. Check if there are any updates available for your WooCommerce and Facebook for WooCommerce plugin. Keeping your plugins updated ensures compatibility and smooth functioning.
3. If the issue persists, it could be due to a conflict with another plugin. Try to deactivate all other plugins, then test the sync again. If it works, reactivate the plugins one by one to identify the conflicting plugin.

If you’re still facing issues after trying these steps, please share your System Status Report and fatal error logs with us. You can find these under WooCommerce > Status > Get system report > Download for support and WooCommerce > Status > Logs, respectively.

You can copy and paste your reply here or via https://pastebin.com/ and send the link here.

Let us know how that goes. Looking forward to helping you.