a problem with log-in and cookies???

  • I have a client that cannot login to a blog I installed for her. I have now logged in to her admin area from 4 other computers without issue. We are trying to figure out what she needs to manipulate from her end to make it happen.

    This happened on another blog of hers, so she is not new to this, but what fixed it last time won’t fix this different blog this time.

    What we’ve done:created a new password from the database; deleted, downloaded, and uploaded a new wp-login.php; she has added to her Zone Alarm trusted zone; she has checked that her firewall is not blocking; she has cleared her cache; cleared her history; cleared her cookies.

    She has not been able to log-in from the very beginning. She has implemented the password reset, but when it comes back to her and she tries to log-in it won’t allow her. She does not get the “Incorrect Password” message, but instead gets looped back to the login.

    She has noticed that the blog is not trying to set any cookies; blog is at https://www.johnmohawk.com. She deleted all cookies and tried again to check and said that WP is not setting cookies at all.

    Each time she completed one of these ‘routines’ to figure it out (cookies, new password, log
    check), she rebooted to be sure she had a fresh slate.

    So, does anyone have an answer as to why it won’t leave cookies? Also, would it matter that it is an Add-On Domain? I wouldn’t think so b/c it is accessible by others.

    Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter verycommerce

    (@verycommerce)

    Okay, no response, but I’m going to post again with the latest that has been done by my client. She says:

    In Norton Anti-Virus, I wrote a General Rule to allow inbound connections from this domain past the Internet Worm Protection. Tell it not to log events.
    Login failed.
    Turned Worm Protection off.
    Login failed.
    Reboot.
    Login failed.
    Turned Worm Protection back on.
    Login failed.

    In the meantime, I go back to the log. There are several logged events from this IP trying to make a connection.

    I add the IP to the Worm Protection exception General Rule. It says it is already covered and rejects me adding the IP.

    I look up “Worm Protection” and “WordPress” to see if anyone has a fix.
    I find: https://www.nevon.net/experimental/2005/01/fixing_the_nort.html My problem isn’t a program (I think) so I can’t use it, but it seems promising because it deals with the same stupid Norton problem.

    I turn off “Worm Protection” completely then reboot.
    Login failed.
    Check Norton event log. Not listed.

    So, now it isn’t a Norton Anti-Virus Worm Protection problem. What else to try?

    Zone Alarm Firewall is OFF in Trusted Zone. Have already listed both Host/Site and IP in Trusted Zone there. Check that entries are exactly as with previous blog. They are.

    Check list of what I did before. Firewall was blocking before, but have already added domain to Trusted Zone so I don’t have any new steps to take from that list.
    Reboot.
    Login failed.

    Norton Anti-Virus > Options > Threat Categories > Additional Threats: Remote Access > uncheck
    Login failed.
    Close Mozilla and open again.
    Login failed.

    ++++++++++++++++++++++++++

    Nobody has anything helpful?

    Thread Starter verycommerce

    (@verycommerce)

    Bumping, we really need help here.

Viewing 2 replies - 1 through 2 (of 2 total)
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