A product is missing a field: google_product_category

  • Resolved webhk

    (@webhk)


    5 years, 9 months ago

    A product is missing a field: google_product_category for facebook feed again. How to resolve it?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter webhk

    (@webhk)

    this is screen for mapping category if needed: https://cl.ly/737a0df67ec9

    Did you make sure to map all your categories on the category taxonomy mapping page?

    best
    Eva

    Hi,

    I also have the same problem with Facebook feed. I mapped all my product categories to the category mapping page (784 – Media > Books). However, Facebook catalogue manager still gives warning of “A product is missing a field: google_product_category for facebook” for all the products.

    I downloaded the XML file from the Product Feed Pro dash board. The XML file was also missing the google product category for Facebook. I refresh the product feed manually, again and again, but no google product category shows up in the XML file.

    Thanks

    Myat

    • This reply was modified 5 years, 9 months ago by bamarlay.

    Hi both,

    Just checking: are you both on the latest version of the plugin? A couple of releases ago we fixed a related issue.

    Myat: would you be so kind as to send us the plugin debug.log so we can see how you have configured your product feed? Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/

    All the best,
    Eva

    Hi Eva,

    First of all, thanks for your extremely quick response!!!

    I have latest version of plug in installed (just updated today).

    As advised, I have sent the log file to the support email. Hope it helps.

    Regards

    Myat

    Thread Starter webhk

    (@webhk)

    Hi both,

    Just checking: are you both on the latest version of the plugin? A couple of releases ago we fixed a related issue

    I always update this plugin and have the newest version.. It not the first time you asking me to update this plugin, because something is missing. There is some problem with updates that after some time plugin just stop working?

    Screen from google catalog: https://cl.ly/f44551e8cfb3

    Screen from field mapping in your plugin: https://cl.ly/f3bf629de665

    Regards

    Hi webhk,

    Could you send me the plugin debug.log please so I can see how you have configured your Facebook product feed? Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/

    Thanks,
    Eva

    Thread Starter webhk

    (@webhk)

    and Eva what is the e-mail address for debung file because i cannot find it.

    Regards

    [email protected]

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic now.

    Don’t hesitate to reach out again whenever you need our help.

    All the best,
    Eva

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘A product is missing a field: google_product_category’ is closed to new replies.