• Resolved evsnet

    (@evsnet)


    Hi when trying to sync products with Facebook pixel the following error is received:
    Required metadata is invalid or missing. Using the debug tool shows that ID, price and description is missing from product. Any help would be appreciated.

    System status report:

    WC Version: 6.0.0
    REST API Version: ? 6.0.0
    WC Blocks Version: ? 6.3.3
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.9.4
    Log Directory Writable: ?
    WP Version: 5.9.2
    WP Multisite: –
    WP Memory Limit: 300 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.28
    PHP Post Max Size: 512 MB
    PHP Time Limit: 150
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1f
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: njZFuDOg_
    Total Database Size: 22.77MB
    Database Data Size: 19.21MB
    Database Index Size: 3.56MB
    njZFuDOg_woocommerce_sessions: Data: 0.59MB + Index: 0.04MB + Engine MyISAM
    njZFuDOg_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.06MB + Engine MyISAM
    njZFuDOg_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    Ko5c7Mvq_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
    Ko5c7Mvq_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    Ko5c7Mvq_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
    Ko5c7Mvq_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    Ko5c7Mvq_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_options: Data: 4.52MB + Index: 0.06MB + Engine InnoDB
    Ko5c7Mvq_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    Ko5c7Mvq_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_revslider_css_bkp: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    Ko5c7Mvq_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    Ko5c7Mvq_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    Ko5c7Mvq_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    Ko5c7Mvq_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    Ko5c7Mvq_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    njZFuDOg_actionscheduler_actions: Data: 0.27MB + Index: 0.13MB + Engine MyISAM
    njZFuDOg_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_actionscheduler_logs: Data: 0.19MB + Index: 0.14MB + Engine MyISAM
    njZFuDOg_addonlibrary_addons: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_addonlibrary_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_comments: Data: 0.06MB + Index: 0.03MB + Engine MyISAM
    njZFuDOg_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_options: Data: 4.52MB + Index: 0.10MB + Engine MyISAM
    njZFuDOg_postmeta: Data: 3.24MB + Index: 0.39MB + Engine MyISAM
    njZFuDOg_posts: Data: 3.75MB + Index: 0.09MB + Engine MyISAM
    njZFuDOg_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_sc_delivery_methods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    njZFuDOg_sc_delivery_zones: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    njZFuDOg_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    njZFuDOg_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_wc_admin_notes: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_wc_order_product_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    njZFuDOg_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    njZFuDOg_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_wc_product_meta_lookup: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    njZFuDOg_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    njZFuDOg_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    njZFuDOg_wc_tp_tnxtbl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    njZFuDOg_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    njZFuDOg_yoast_indexable: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
    njZFuDOg_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    njZFuDOg_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    njZFuDOg_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    njZFuDOg_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 77
    elementor_library: 3
    nav_menu_item: 67
    page: 17
    product: 17
    product_variation: 70
    revision: 251
    shop_coupon: 17
    shop_order: 23
    shop_order_refund: 2
    staticblocks: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (29) ###
    
    Admin Dashboard RSS Feed: by Webstix – 2.5
    Admin Menu Editor Pro: by Janis Elsts – 2.12.2
    CAPTCHA 4WP: by WP White Security – 7.0.5
    WooCommerce Applepay Checkout Gateway v2: by Total Processing Limited – 4.0
    Classic Editor: by WordPress Contributors – 1.6.2
    Click to Chat: by HoliThemes – 3.8
    Contact Form 7: by Takayuki Miyoshi – 5.5.6
    Disable Comments: by WPDeveloper – 2.3.3
    Disable WP Notification: by Sourabh Agrawal – 2.1.1
    Easy WP SMTP: by wpecommerce
    alexanderfoxc – 1.4.7
    
    Elementor Pro: by Elementor.com – 3.3.1
    Elementor: by Elementor.com – 3.5.3
    XStore Core: by 8theme – 4.0.9
    Facebook for WooCommerce: by Facebook – 2.6.5
    Klarna Order Management for WooCommerce: by klarna
    krokedil – 1.6.7
    
    Klarna Payments for WooCommerce: by krokedil
    klarna
    automattic – 2.5.1
    
    Maintenance: by WebFactory Ltd – 4.05
    PixelYourSite: by PixelYourSite – 8.2.17
    Slider Revolution: by ThemePunch – 6.5.10
    Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.1.2
    Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
    Total Processing Card Payments for WooCommerce: by Total Processing Limited – 4.5.2
    Trustpilot-reviews: by Trustpilot – 2.5.888
    Unlimited Elements for Elementor (Premium): by Unlimited Elements – 1.4.75
    WooCommerce Pixel Manager: by SweetCode – 1.14.3
    WooCommerce: by Automattic – 6.0.0 (update to version 6.0.1 is available)
    Yoast SEO: by Team Yoast – 18.3
    WP Downgrade | Specific Core Version: by Reisetiger – 1.2.2
    WordPress Toolbar Editor: by Janis Elsts – 1.3.4
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: #803 - /cart-2/
    Checkout: #11 - /checkout-2/
    My account: #804 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: XStore Child
    Version: 0.0.1
    Author URL: https://8theme.com
    Child Theme: ?
    Parent Theme Name: XStore
    Parent Theme Version: 8.0.9
    Parent Theme Author URL: https://www.8theme.com
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: xstore/woocommerce/archive-product.php
    xstore/woocommerce/cart/cart-empty.php
    xstore/woocommerce/cart/cart-item-data.php
    xstore/woocommerce/cart/cart-shipping.php
    xstore/woocommerce/cart/cart.php
    xstore/woocommerce/cart/cross-sells.php
    xstore/woocommerce/cart/mini-cart.php
    xstore/woocommerce/checkout/form-billing.php
    xstore/woocommerce/checkout/form-checkout.php
    xstore/woocommerce/checkout/form-shipping.php
    xstore/woocommerce/checkout/thankyou.php
    xstore/woocommerce/content-product-cat.php
    xstore/woocommerce/content-product.php
    xstore/woocommerce/content-single-product.php
    xstore/woocommerce/content-widget-product.php
    xstore/woocommerce/content-widget-reviews.php
    xstore/woocommerce/global/breadcrumb.php
    xstore/woocommerce/global/form-login.php
    xstore/woocommerce/global/wrapper-end.php
    xstore/woocommerce/global/wrapper-start.php
    xstore/woocommerce/loop/loop-end.php
    xstore/woocommerce/loop/loop-start.php
    xstore/woocommerce/loop/no-products-found.php
    xstore/woocommerce/loop/result-count.php
    xstore/woocommerce/myaccount/dashboard.php
    xstore/woocommerce/myaccount/form-login.php
    xstore/woocommerce/myaccount/navigation.php
    xstore/woocommerce/single-product/add-to-cart/simple.php
    xstore/woocommerce/single-product/meta.php
    xstore/woocommerce/single-product/product-image.php
    xstore/woocommerce/single-product/related.php
    xstore/woocommerce/single-product/tabs/tabs.php
    xstore/woocommerce/single-product/title.php
    xstore/woocommerce/single-product/up-sells.php
    xstore/woocommerce/single-product.php
    
    ### Action Scheduler ###
    
    Complete: 905
    Oldest: 2022-03-18 19:01:11 +0000
    Newest: 2022-03-30 18:06:46 +0100
    
    Pending: 2
    Oldest: 2022-03-30 18:49:40 +0100
    Newest: 2022-03-31 13:26:25 +0100
    
    ### Status report information ###
    
    Generated at: 2022-03-30 18:49:38 +01:00
    Expand
Viewing 1 replies (of 1 total)
  • Hi @evsnet

    Reviewing the System Status report, I see you are using some Pixel plugins not developed by WooCommerce. While it’s not always the case, we would need to rule out these as the case for the problem you describe.

    Can you temporarily disable the following and re sync your products?

    * WooCommerce Pixel Manager: by SweetCode – 1.14.3
    * PixelYourSite: by PixelYourSite – 8.2.17

    If the error is still there, can you take a screenshot of where exactly is showing? We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

    What you might after is resetting the metadata on one of the affected products and letting it resync from your site.

    Let us know how that goes.

Viewing 1 replies (of 1 total)
  • The topic ‘A required field is missing: id’ is closed to new replies.