A textbook example on how to ruin a good product

Hey @fariazz,

Sorry that this change didn’t work well on your site.

The change was necessary in order to accommodate more third-party themes, as many third-party themes don’t allow the validation of the billing information to be done while on the checkout page. When using a third-party theme that did this, it would result in your customers being sent to the order confirmation page with an error that the purchase could not be completed. From there they would have to navigate back to the checkout page and attempt again.

The new design flow is meant to compensate for theme’s that don’t allow for the billing/shipping address to be validated.

Sorry again that this change or the in-line forms don’t work with your site design.

Thanks for your response.

Maybe going forward, if a big change like this is pushed, it could include some kind of notice on the dashboard so users make sure the new changes work on their end. This would allow site owners to verify that their checkout page still works, and decide whether they want to keep the update or go back to the previous version while they adapt their theme.

Hey @fariazz, thanks for the follow-up.

That’s certainly an idea that I can pass along to our development team. We do note any changes like this in the changelog, but I know that’s not the most practical thing to keep up to date on.

As a side note, if you don’t already – I’d recommend setting up a staging site. We recommend all plugin updates and changes are done on a staging site first. That way you can check for any conflicts with third-party plugins or themes as you mentioned. If you don’t already have a staging site set up, check with your hosting company as many offer this as part of their packages. Otherwise, you can use a free plugin such as WP Staging to set one up.

Thanks again for that feedback and I’ll pass that along to our team!