A timeout occurred Error code 524

Hi there,

The “A timeout occurred Error code 524” typically means that Cloudflare was unable to establish a connection to your server within the time limit. This can be due to various reasons, including server overload, long-running processes, or issues with the server configuration. An Elementor update might exacerbate or reveal these issues, especially if the update is resource-intensive.

Here are some steps you can take to troubleshoot and resolve this issue:

1. Check Server Resources:
   • Ensure your server has enough resources (CPU, RAM) to handle the increased load from the Elementor update.
   • Check server logs for any errors or warnings that might indicate resource constraints.
2. Increase Server Timeout Limits:
   • Increase the PHP execution time limit in your php.ini file by setting max_execution_time to a higher value.
   • Similarly, increase the timeout limits for your web server (Apache or Nginx).
3. Optimize Elementor Settings:
   • Go to Elementor settings and try disabling unused features or addons to reduce the load.
   • Use Elementor’s built-in tools to regenerate CSS files and sync library, which might help improve performance.
4. Update Cloudflare Settings:
   • Adjust the timeout settings in your Cloudflare dashboard. Cloudflare has a default timeout limit of 100 seconds; increasing this can sometimes help.
5. Check for Conflicts:
   • Deactivate other plugins to see if there’s a conflict causing the timeout.
   • Switch to a default WordPress theme to see if the issue persists.
6. Contact Hosting Provider:
   • Reach out to your hosting provider to see if they can offer any insights or assistance. They might be able to help optimize the server or provide more resources.

Additional Troubleshooting Steps

• Clear Cache: Clear any caching mechanisms you have in place, including WordPress cache, server cache, and Cloudflare cache.
• Debug Mode: Enable WordPress debug mode to log detailed errors which can help in identifying the exact issue.
• Rollback Update: If the issue persists, consider rolling back to the previous version of Elementor until a permanent fix is found.

Hope this will help

Kind regards,

I tried most of them. the website works fine if I deactivate the Elementor Pro plugin. Elementor plugin is making the site slow and got this timeout error.

it’s still there if the page containing the table of data, the page doesn’t open and gets error 503 or 524 (if Cloudflare) after a few minutes of loading

Hi @hunbi,
Thank you for keeping in touch.

I’d also suggest to try out Safe Mode. Go to Elementor > tools , choose “enable” to the Safe Mode setting, and click save changes.

“Safe Mode” is a safe environment that isolates Elementor and WordPress from all themes and plugins, it helps multiple users solve issues like this.

Read about the feature here: https://elementor.com/help/what-is-safe-mode/

If it did help, then there is a plugin/theme conflict that causes this issue, try to deactivate all plugins and turn them one by one till you find the culprit.

Hope it helps.
Regards,

Editing the page on the Elementor is fine, the problem is that the page which contains some tables and a bit of data is not loading at the front end. I disabled all plugins and found that Elementor was causing the problem since the last update. That is why I’m contacting you.

Hi there,

Thank you for contacting us again.

Could you please try rolling back to the previous version where you did not encounter the issue? This can often resolve problems that arise after updates.

Here is the guide on how to roll back to a previous version of Elementor: Rolling Back to a Previous Version of Elementor

Looking forward to hearing from you

Hello,

Since we have not received an update from your side, I will complete this support. 

Please create a new ticket if you have a new query. 

Thank you.