Abandoned Cart Not Working

  • Resolved Chad

    (@aeboi80)


    7 years, 8 months ago

    We have the plugin installed and its been syncing checkout data back to mailchimp and adding people to our newsletter just fine, however the abandoned cart feature is not working. When I log into our mailchimp account it shows that the there have been no abandoned cart emails triggered which I know is not the case because I can see how many times via our facebook ads that people are getting to the checkout, but not checking out.

    I’m confused because as far as I can tell if woocommerce and mailchimp are talking to each other to pass successful order data, it should also be working for the abandoned cart too.

    We have an automation setup for abandoned cart and its set to send 1 hour after cart abandonment. The automation is live and running. It is not paused.

    As far as I can tell it is using the correct connection – although there are 2 options in the dropdown box within the “Send To” section. I’ve tried both and neither seem to trigger the email. I’ve tried being logged into my worpdress admin account, adding something to the cart and waiting an hour and I never get an email. Here is a screen shot link to the cart notification settings within mailchimp – https://drif.tt/2u6D5Y8

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there @aeboi80,

    Thanks for providing all this contextual detail. I definitely agree that it’s odd to see Abandoned Cart emails fire off despite syncing working otherwise.

    Getting started, would you mind sharing a few details about the site? Specifically, could you share your site’s System Status Report?

    Included in the Status Report, I’ll be able to see the Site URL where I’d like to also take a look at the cart functionality. I’ll also be able to check for any possible plugin or theme conflicts.

    Our team can’t access your particular MailChimp account to see that Automation. That said, I’d like to troubleshoot thoroughly before we go to MailChimp’s Support team.

    Thanks in advance for providing this helpful info! I’ll keep an eye out for your reply.

    – Malachite

    Thread Starter Chad

    (@aeboi80)

    Hello,

    Thank you for your reply. I simply removed the abandoned cart automation sequence and re-added it. This seemed to correct the issue.

    Glad to hear it @aeboi80!

    Feel free to create a new post on the forums if you need anything else. We’re always here to help.

    Have a great rest of your week.
    Malachite

Viewing 3 replies - 1 through 3 (of 3 total)
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