Abandoned cart trigger question

  • Resolved andreu

    (@andreu)


    2 years, 3 months ago

    Hi,

    We have an Abandoned Cart custom journey and we see that is only firing when the user is logged into our WooCommerce site. For the guest users, the abandoned cart doesn’t seem to work.
    Is it possible to run the abandoned cart journey for guests once they leave the email in the checkout?
    I’ve been reading this topic https://www.ads-software.com/support/topic/abandoned-cart-email-how-when-does-the-plugin-get-the-email-2/ but it is not clear.

    Is there any way to control or debug when the abandoned cart is fired? Right now, we are not completely sure if it is firing all the times it should. In the previous email marketing platform we had an average of 15 abandoned cart emails per day, and in MailChimp for now we’re having the half.

    Thanks in advance for your help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support khungate

    (@khungate)

    Hi @andreu, thanks for reaching out. Yes, guest checkouts should trigger the abandoned carts if they add their email address. We’ll be glad to dig a little deeper on why this is not occurring as expected. Can you do the following?

    – if you haven’t already, update the plugin to v2.7.1
    – provide your store URL
    – enable remote diagnostics from the ‘Settings’ tab of the plugin

    Let us know when you have those complete and we’ll be glad to take a look.

    Thread Starter andreu

    (@andreu)

    Hi,

    We updated the plugin and did some guest checkout abandoned carts tests and we have not received any email.

    Our store is https://paris64.com and we already enabled the setting you mention.

    Thanks

    Thread Starter andreu

    (@andreu)

    Hi,

    Any news about this?

    Thanks!

    Plugin Support khungate

    (@khungate)

    Hi @andreu, thanks for your patience while we researched this issue. After reviewing things it appears that your abandoned cart Automation is Archived in Mailchimp. Can you replicate or enable it again so things will start triggering? Things should be working as expected.

    Thread Starter andreu

    (@andreu)

    Hi,

    We’re using a custom journey for this. It is working but only for logged in users, not for guests.

    Do you mean that the custom journeys does not work with guest users? Our custom journey is only filtering by language at the start of the journey, although it seems that the filter is not working because all the users enter to the Spanish version of the journey and we know that we have at least a 30% of non-Spanish customers.

    Thanks

    Plugin Support khungate

    (@khungate)

    Hi @andreu, thanks for your patience and providing that follow up information. The abandoned cart should trigger for both logged in and guest users.

    I’m wondering if there is a configuration in the journey set up that our support team with that feature set can assist better than we can here at the plugin dev group (we’re more in the weeds with engineering the plugin’s technicals). I can confirm that data is syncing correctly, but there may be something that needs to be tweaked in the journey.

    When you get a second, please contact our customer service team via this support link. You should be able to chat with them and take things from there.

    Thanks again for getting in touch, let us know if there’s anything else we can do.

Viewing 6 replies - 1 through 6 (of 6 total)
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