Abandoned carts

  • Resolved clodlaio

    (@clodlaio)


    1 year, 9 months ago

    Hello,

    the emails for abandoned carts are not working.

    I have done several tests and none of them worked.
    I made sure the test user was registered correctly.

    I entered a product into the cart with that test user and left it sitting there.

    I checked over and over in the email>woocommerce section for scheduled emails and none of them were scheduled or even sent.

    Can you tell me what to do?

    More info:
    The account is free
    The account is verified and active

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there @clodlaio,

    Thanks for reaching out!

    Can you please confirm that your user has Subscribed status in MailPoet? Also, if it’s a guest user (not logged in), ensure they clicked on a link in one of your previous campaigns.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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