Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi
    Sounds pretty much like you perhaps activated it on another account, not the one you’re actually trying to login with ?

    Best regards
    Henrik Schack

    Thread Starter Chaitanya Matukumilli

    (@chaitanyamsv)

    Thank you for your response. I appreciate it.

    I am pretty sure I activated it on my account. However today I logged in to find that the Active checkbox is unchecked so I checked it and logged out. But while trying to login again I get the following error despite entering correct un, pw and Google Auth code generated by app:

    ERROR: Incorrect username or password.

    3 attempts remaining.

    I will try from some other computer and will delete the plugin via FTP and reinstall.

    Thread Starter Chaitanya Matukumilli

    (@chaitanyamsv)

    I was just reading the plugin FAQs and found this:

    The Google Authenticator verification codes are time based, so it’s crucial that the clock in your phone is accurate and in sync with the clock on the server where your WordPress installation is hosted

    I wonder, given I am in New Zealand and my host is in US, if this issue is to do with the obvious timezone differences.

    Hi Chaitanya
    The fact that you’re in New Zealand doesn’t affect the plugin, it uses UTC time for all time related calculations.

    I think the problem is that you have more than 1 plugin installed that protects your login, the message “3 attempts remaining.” isn’t originating from my plugin.

    Best regards
    Henrik Schack

    Thread Starter Chaitanya Matukumilli

    (@chaitanyamsv)

    Hi Henrick,

    My bad, I should have indicated that 3 attempts remaining message is not from your plugin. It is from the Limited Logins plugin I installed.

    Anyway, your plugin worked flawlessly this time. This is what I did, just for the record:

      Remove Limited Logins Plugin from via ftp.
      Remove Google Authenticator Plugin via ftp.
      Re-install Google Authenticator Plugin.
      Scan the QR code and activate it.

    I appreciate very much, your response to my earlier issue report. Thank you.

    Regards
    Chaitanya

Viewing 5 replies - 1 through 5 (of 5 total)
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