About Facebook messager plugin setting

  • Resolved frankgao0592

    (@frankgao0592)


    3 years, 5 months ago

    Hi there, I installed a Facebook messager plugin on my WP website, in the plug-in settings, I didn’t find any setting options related to automated frequent questions. It used to be there in the plug-in setting options page 3. Anyone knows how to fix it?

    • This topic was modified 3 years, 5 months ago by frankgao0592.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @frankgao0592,

    Automated responses aren’t part of the Chat plugin settings specifically, but can be set via the Page settings for the FB Page which your Chat plugin is connected to. Page Settings -> Messaging -> Set up automated responses.

    Having set up the auto-responses there, they will become available in the plugin.

    Hope this clarifies!

    Facebook Team

    Thread Starter frankgao0592

    (@frankgao0592)

    Yes, I got your mean, I have set up the auto-responses there and it becomes available in the plugin. BUT, when I click the one of the frequent questions, the other frequent questions are all disappeared without remaining there, this is very different from my other WP websites. Could you help me with how to fix it? Thanks.

    Plugin Author Facebook

    (@facebook)

    Hi @frankgao0592,

    Can you share the link to the site which is exhibiting this behaviour, along with a link to a site which is working the way you want it to?

    Thanks,

    Facebook Team

Viewing 3 replies - 1 through 3 (of 3 total)
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