Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter robynbath

    (@robynbath)

    I tested many times and compared with other websites, and found a problem. When I opened my website in chrome with the cache cleared, I clicked Add to Cart. The Meta Pixel Helper test only showed Button Click Automatically Detected, and did not trigger the Add to Cart event at the same time. This is a delay problem. The Add to Cart event and Button Click Automatically Detected will appear simultaneously only after the second operation. I tested websites with other plug-ins configured with pixels that will not have this situation and will all be displayed simultaneously. This is my site https://robynbath.com/

    Plugin Author PixelYourSite

    (@pixelyoursite)

    What you describe is usually related to a problem to the way the add to cart button is configured by the theme, or modified by a third party plugin. Sometimes a cache is involved.

    I suggest you modify the option mentioned in this video and check how it affects the event behaviour: https://www.youtube.com/watch?v=oZoAu8a0PNg

    Thread Starter robynbath

    (@robynbath)

    I followed the video and modified it to Button’s classes, but a new problem arose. When I repeat the add cart operation multiple times in the Meta Pixel Helper test, the Meta Pixel Helper test only displays the event for the original first add cart operation without retriggering. may I know what is the reason?

    This is my product page.

    https://robynbath.com/products/urea-formaldehyde-uf-elongated-toilet-seat-soft-close-quiet/

    Plugin Author PixelYourSite

    (@pixelyoursite)

    Highly unusual, send me a screenshot with the multiple events please. Initiate a message on our site, and mention this conversation. I will reply, so you can attach the screenshot: https://www.pixelyoursite.com/contact

    Thread Starter robynbath

    (@robynbath)

    You can click Add to Cart multiple times directly on my product page so you can see it.

Viewing 5 replies - 1 through 5 (of 5 total)
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