Absolute crap and shitty support

Ouch! If there was a -5 star, I would rate it so. Two mails received when I have stated RIGHT FROM THE START that I have made ALL necessary changes and ENUMERATED them with things I insisted I have done. Then, they first closed the ticket, and afterward sent me the evaluation form which stated: “support cannot be rated since the ticket is closed.” They know support is bad, and mark tickets prematurely as solved without fare evaluation process. I have lost a lot of time trying to solve things and for some reason, installing a backdate version that was modifiable and allowed me at least have some hope, they pushed it to lastdate update (which is paid, and my plugin updates being DISabled). If you look on forums, there is a problem and they are aware of it but do NOTHING to solve it. We should be paid to even try it! If you have negative experience, DO RATE to protect other users and make WordPress pay attention!