Absolutely no support

  • I’ve used this plugin on two websites for a few years now and when they were a smaller operation, I got support via email only but relatively quickly, so I didn’t worry about it. But recently my site was hacked and it was because a security license was expired. I got no email or notification of this and have no idea how long its been like that. Someone got it and added an admin to my site, so it could be that they turned notifications off. Now I can’t get a ticket started with support because the link to do so goes to some bullshit forum with randoms answering the questions. I pay for Clean Talk. I want an expert in their software to fix this, not some internet forum stalker. I’m about to switch to a new plugin, which is disappointing because I really did like this service up until now. The other issue is that all of the articles they publish about how to fix issues is in website designer speak and not in layman’s terms at all. I have no idea what to do with all of the “WARNING” files that came up on my scan.
    Here’s what they need:
    1. Real time support for emergency issues
    2. Better tracking of unusual logins that could attack the site and become admins
    3. Solution that alerts somehow if a feature like email notifications is turned off.
    4. Explain how to fix the issues that are found in a language that anyone can understand. Or better yet….have a FIX button that does the recommended fixes automatically and gives you the option to manually fix if you know what your’re doing.

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  • Plugin Author alexandergull

    (@alexandergull)

    Hello.

    Thank you for your feedback.

    I got no email or notification of this and have no idea how long its been like that.

    We have notified you about the subscription is ended on Feb 08, 2019. Then, we have notified you that service is disabled on Feb 09, 2019.

    Now I can’t get a ticket started with support because the link to do so goes to some bullshit forum with randoms answering the questions.

    We have a special that follows you to https://cleantalk.org/my/support/open, you can find it in the support section of the dashboard. Moreover, the plugin support team reacts to this thread topic and messages and helps you with any questions you have.

    1. Real time support for emergency issues

    There are three ways to get support – via email [email protected], via Ticket System, and via this forum www.ads-software.com

    2. Better tracking of unusual logins that could attack the site and become admins

    When the plugin is active, all login attempts are sent to your account email.

    3. Solution that alerts somehow if a feature like email notifications is turned off.

    When the plugin is active you get email notification anyway, it can’t be disabled even from our side.

    4. Explain how to fix the issues that are found in a language that anyone can understand.

    All the guides are directed to basic web-technologies knowledge. However, we are ready to help you with any issues or difficulties you have via support.

    We have discussed all of these points with you via email support, please come back to us if you have any questions concerning CleanTalk services.

    We hope to see you among our clients.

Viewing 1 replies (of 1 total)
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