Absolutely worthless PRO Version, arrogant support.

  • So you think the free/demo version sucks. I just paid for the PRO version, $37, i paid a little extra to have the social sharing option. and as soon as you check the box for social sharing the plugin selects a GB Light-box, ugly and non-professional looking light-box with pink navigation, worst part is that it gets locked to it, and to use other light-box i need to reset all settings and loose all customizations.
    I Emailed tech support and received no response. so i went to Paypal and filed dispute, ofcourse they were quick to respond to a claim, and it turns out they have a HIDDEN no-refund policy on the website.

    UPDATE 6/22/15

    EVERYONE SHOULD BE AWARE OF THEIR PROFESSIONALISM

    Here is a copy of their arrogant email with a saying that applies to them for providing half-truth on their website, or half-lie either way they are obvious crooks, and i have facts to back myself up.

    In this video you can clearly see there is no warning telling you you need to buy FooBox Lightbox in order for Their product to look as pretty as they advertise it. FooBox is used on all their demo pages.
    I went for Pro version instead of Eco because in its features list it had “Social Sharing”, which was another obvious lie.
    ]

    Here is an email i received from their tech support:

    First of all, thank you for your negative feedback on wordpress.
    We appreciate that you took time to write down your criticism.
    There is a well said saying, “Half Knowledge is very dangerous”.
    What you are trying to ask in your previous emails was about Foo Box LightBox which is show on our website’s demos.
    We have shown demos of Foo Box along with other LightBoxes on our website.
    You liked the one which is Foo Box and asked how to enable it?
    We have clearly mentioned on our demo page, on our pricing page and on our features page, that Foo Box is not part of our development Module.
    You have to purchase it from FooBox itself. What’s wrong with it? We are not selling on a false promise that it is included in the development. Instead we made it very clear on all pages.

    100% Satisfaction Guaranteed doesn’t mean 100% refund. It’s about the satisfaction you will get from the product.

    But in your case it is about half knowledge before make a purchase.
    Thanks & Regards

    Sareena Joe

    Priority Support Executive – Technical Department

    Tech Banker

    The information contained in this email is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. Please don’t print this email unless you really have to. It should not be read, copied, disclosed or otherwise used by any person other than the intended recipients. If you have receive this email in error, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Serge Drabott

    (@sdrabott)

    Also to add, I emailed them two times regarding my issues, no reply still. But they just replied to my paypal dispute again. This tells me they are money oriented, not customer oriented.

    What about the giant “100% Satisfaction Guaranteed” image on the website? Doesn’t that imply full refund?

    https://tech-banker.com/products/wp-gallery-bank/

    Thread Starter Serge Drabott

    (@sdrabott)

    I told them i cant use their gallery with all the glitches and instability. Half of my images appear blank and give “image cant be found” error. I cant run such an unstable plugin on my website. And yet after my complains and refund requests they basically tell me to keep walking, i’ve been had for $37… Dont they understand how easy it is to ruin reputation, and impossible to rebuild it.

    Plugin Author Varun Sharma

    (@contact-banker)

    Hi,

    Thank you for your valuable feedback!

    We welcome all your criticism and in good faith!

    Our Reputation lies on good work and support not only just 1 star feed backs.

    It has been designed to give flexibility to the users.

    Firstly, this should have been on our website and not on WordPress, as we don’t host our premium products here.

    Please maintain decorum at the support forums.

    We have everything clearly mentioned on our website that Foo Box and Gallery Bank are two different products and you need to purchase it separately for enabling it. What’s wrong with it?

    Thanks & Regards

    Support Team
    Tech Banker

    Thread Starter Serge Drabott

    (@sdrabott)

    You’re very welcome. Getting 5 stars all the time makes reviews system useless. Negative feedback is what matters to evaluate the validity and ingenuity of your company, and how you deal with it afterwards. I Tried leaving feedback on your site but you put my account on hold for giving you a bad review on WordPress ??
    This review belongs here because this is how i found out about you guys.

    as i said before, its easy to ruin your reputation which turns out only cost $37, and its impossible to restore it. Bad business travels fast ??
    ]

    100% Satisfaction Guaranteed doesn’t mean 100% refund. It’s about the satisfaction you will get from the product.

    @contact-banker, i would be careful, that claim means the exact opposite of what you think it means, and you could find yourself in legal trouble. just my two cents.

    “A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.”

    – https://en.wikipedia.org/wiki/Money_back_guarantee

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @contact-banker You really want to read that link that Jason posted.

    Now if you’ll excuse me for a minute.

    @sdrabott I get that you are upset (honest) but posting, reposting and posting again is called spamming. Please cut that out, that’s not what these forums are for.

    Thread Starter Serge Drabott

    (@sdrabott)

    I admit i am frustrated and wont post anymore, just wanted everyone to know who theyre dealing with because Tech-Banker is very confident in being legally correct here, and after receiving my money they put my account at tech-banker.com on hold.
    Again i was indeed upset and wont post anymore.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Thanks. I really do appreciate your understanding.

    Thread Starter Serge Drabott

    (@sdrabott)

    Thanks. I really do appreciate your understanding.

    So Jan, i have received zero support ever since leaving a negative review. The company that sold me their software had a “Satisfaction Guarantee” on their website. I never received either one, their plugin is buggy as hell, i tried using it but the best way to use it is to not use any extra features. i get blank pictures on my website, choosing a light-box messes a lot of settings up ruining the work i have done uploading and organizing my images.

    WordPress has this plugin in the directory, hence supporting its vendor.
    The vendor is un-professional and a thief to say the least. I may be venting again. But does WordPress step in to make things right?

    All i received from WordPress is a warning for giving too many proper feed-backs to the thieves that stole my money and put my account on hold at their website. This just looks wrong, flat out wrong, and i feel like WordPress is on Tech-Bankers side, not mine.

Viewing 10 replies - 1 through 10 (of 10 total)
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