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Resolved earrame
(@earrame)

7 months, 1 week ago
I have been locked out of this website. I tried the suggestion from another thread to change the name of the plugin, which lets me log in, but as soon as I change it back I am logged out again. I looked in the database and did a search for my IP address and nothing was found. I have also added the PHP file whitelist-ip.php and added my IP address, but I am still denied when the plugin is active. I have had to remove the plugin all together for now which is bad because I noticed that the site was under attack with lots of IPs blocked by the firewall. What can I do?
- This topic was modified 7 months, 1 week ago by earrame.
The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Kris – WPMU DEV Support
(@wpmudevsupport13)

7 months, 1 week ago
Hi @earrame

I hope you are doing well today.

Did you try also the Unlock Me feature? In the last Defender update, we implemented this feature and it is enabled by default:
https://wpmudev.com/docs/wpmu-dev-plugins/defender/#unlock-me

Additionally, you can use a VPN and from a different IP install Defender again and add your real IP to the allowlist.

Kind Regards,
Kris
- This reply was modified 7 months, 1 week ago by Kris - WPMU DEV Support.
Thread Starter earrame
(@earrame)

7 months, 1 week ago

Yes, I did use the unlock function. I tried it a bunch of times. Each time I receive the email with the link and when I go to that link it just goes to the unlock me screen where I am to enter my user name again. In addition, in Chrome, the Admin isn’t resolving at all with Defender active.

Plugin Support Dmytro – WPMU DEV Support
(@wpmudevsupport16)

7 months, 1 week ago

Hello @earrame,

Thank you for the details. Could you please email us at [email protected] with the following subject:

ATTN: WPMU DEV support - wp.org

In your message please also add a link back to this thread for reference: https://www.ads-software.com/support/topic/access-denied-101/

If you happen to have the access log from the period when you’ve noticed the issue, please attach it to the email.

Best Regards,
Dmytro

Plugin Support Laura – WPMU DEV Support
(@wpmudevsupport3)

7 months ago

Hi @earrame,

We haven’t heard from you in a while, I’ll go and mark this thread as resolved. Note that you can still reply on this topic.

If you have any additional questions or require further help, please let us know!

Best regards,
Laura

Thread Starter earrame
(@earrame)

7 months ago

it isn’t resolved, but I have sent an email as was suggested.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Access denied’ is closed to new replies.