Access Denied

Hi @ogdennews,

WP Offload Media Support Team here. Thanks for reaching out with your query, we would be happy to assist!

I’m not familiar with WP All Import being able to download images directly to an S3 bucket. Could you give us more information about this? Are you maybe importing your Media Library using WP All Import and they are not getting offloaded to your S3 bucket?

Just to confirm, if you upload an image via the Media Library, does it get saved to your S3 bucket?

The error below:

[Tue Feb 20 06:21:29.392073 2024] [php7:warn] [pid 28388] [client 10.5.4.25:13136] PHP Warning: getimagesize(https://{s3 BucketURI}/{domain}/images/2024/02/20010619/Dennis_Passow_picjpghffalsevffalse.jpeg): failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden\r\n in /usr/web/{domain}/wp-content/themes/coreV2/header.php on line 49

… seems to be about your theme header trying to access an image directly from your bucket. Does the image “Dennis_Passow_picjpghffalsevffalse.jpeg” exist in the path above?

Looking forward to your response.

Hello,

I’m sorry I was a bit confusing we are using the WP ALL IMPORT to download images in the media library and them OFFLOAD LITE sends them to the s3 bucket. We noticed we were getting access denied, and the image was not sent to the s3 bucket which has full public access. We can confirm images so far that was updated on WordPress is making to the s3 bucket. We also noticed its stop working with WP-ALL IMPORT after the offload lite update from 2/11/2023. Any Help would be greatly appreciated.

In Offload delivery settings we are getting this error

Delivery provider status cannot be determined. An error was encountered while attempting to offload a temporary file for Public delivery.

Thanks, Shawn

• This reply was modified 1 year ago by OgdenNews.

Hi @ogdennews,

Thank you for your response. To confirm, you’re using WP All Import to download images and put them in the media gallery. And since the latest update of WP Offload Media, images imported are no longer offloaded. Are these correct?

WP Offload Media uses WordPress hooks and filters for uploading media and serving their URLs, aiming for compatibility with other plugins, though it may not work with all as plugins can be built differently. For more info on plugins compatible with WP Offload Media, please check this page: https://deliciousbrains.com/wp-offload-media/doc/compatibility-with-other-plugins/

It’s possible that WP All Import is conflicting with WP Offload Media. But to help us understand your setup, would you be able to send us the diagnostic information from the Support tab on your install?

1. Go to the Support tab of your install
2. Scroll down to the “Diagnostic Info”
3. Copy the contents and send it with your reply here. You may remove any private info that you don’t want to share.

The images are not offloading through wp import the rest works in a different bucket. This stopped on the Feb 11th update. We even updated to the Feb 13th update thinking that it was bug and released an update to fix but it was still the same. WP ALL IMPORT was updated yesterday as well and the same problem exists.

site_url(): https://www.domain.com
home_url(): https://www.domain.com
Database Name:
Table Prefix: prefix_
WordPress: 5.8.9
Web Server: Apache/2.4.57 () PHP/7.4.33
PHP: 7.4.33
MySQL: 8.0.32
ext/mysqli: yes
PHP Memory Limit: 256M
WP Memory Limit: 40M
Memory Usage: 7 MB
Blocked External HTTP Requests: None
WP Locale: en_US
Organize offloads by month/year: Enabled
WP_DEBUG: No
WP_DEBUG_LOG: No
WP_DEBUG_DISPLAY: No
SCRIPT_DEBUG: No
WP Max Upload Size: 100 MB
PHP Time Limit: 300
PHP Error Log:
WP Cron: Enabled
fsockopen: Enabled
allow_url_fopen: Enabled
OpenSSL: OpenSSL 1.0.2k 26 Jan 2017
cURL: 8.2.1
Zlib Compression: Enabled
PHP GD: bundled (2.1.0 compatible)
Imagick: Enabled
Basic Auth: Disabled
Proxy: Disabled

Total Media Items: 40,936
Total Offloaded Media Items: 40,932
Total Not Offloaded Media Items: 4

Media Library Items: 40,936
Offloaded Media Library Items: 40,932
Not Offloaded Media Library Items: 4

Number of Image Sizes: 6

Names and Dimensions of Image Sizes:
thumbnail (470x300)
medium (800x500)
large (1100x840)
1536x1536 (1536x1536)
2048x2048 (2048x2048)

WP_CONTENT_DIR: /usr/web/www.domain.com/wp-content
WP_CONTENT_URL: https://www.domain.com/wp-content
UPLOADS: Not defined
WP_PLUGIN_DIR: /usr/web/www.domain.com/wp-content/plugins
WP_PLUGIN_URL: https://www.domain.com/wp-content/plugins

AS3CF_PROVIDER: Not defined
AS3CF_BUCKET: Not defined
AS3CF_REGION: Not defined
AS3CF_SETTINGS: Not defined

Local URL:
https://www.domain.com/wp-content/uploads/2024/02/example.jpg
Offload URL:
https://domain.s3.amazonaws.com/www.domain.com/images/2024/02/27143401/example.jpg

OME Metadata Version: 12

Custom tables:
prefix_as3cf_items: Ok

Storage Provider: Amazon S3
Use Server Roles: Off
Key File Path: N/A
Access Keys Set: Yes
Access Key ID Define: AWS_ACCESS_KEY_ID
Secret Access Key Define: AWS_SECRET_ACCESS_KEY

Bucket: images
Region: (empty)

Offload Media: On
Remove Local Media: On
Enable Add Prefix to Bucket Path: On
Custom Prefix for Bucket Path: www.domain.com/images/
Add Year & Month to Bucket Path: On
Add Object Version to Bucket Path: On

Delivery Provider: Amazon S3
Deliver Offloaded Media: On

Force HTTPS: Off

Active Theme Name: Newspaper Core V2
Active Theme Version: 1.0
Active Theme Folder: coreV2

Active Plugins:
Automatic Post Date Filler (v1.2) by Devtard
Classic Editor (v1.6.3) by WordPress Contributors
Classic Widgets (v0.3) by WordPress Contributors
CloudSearch (v2.12.0) by Andrea Landonio
Comet Cache Pro (v170220) by WebSharks, Inc.
Custom Registration (v1.1) by Mark Henry
Facebook Comments by Vivacity (v1.4.1) by Vivacity Infotech Pvt. Ltd.
File Uploads Addon for WooCommerce (v1.7.1) by Imaginate Solutions
Gravity Forms (v2.8.4) by Gravity Forms
Gravity Forms reCAPTCHA Add-On (v1.4.0) by Gravity Forms
Image Widget (v4.4.9) by The Events Calendar
MWW Scheduled Post Trigger (v3.2) by Moss Web Works
ManageWP - Worker (v4.9.19) by GoDaddy
No Category Base (WPML) (v1.3) by Marios Alexandrou
Ogden - Custom Modifications Plugin (v1.22) by Ogden Newspapers - Jim George
PublishPress Future (v3.1.3) by PublishPress
Raw HTML (v1.6.4) by Janis Elsts
TotalPoll Pro (v3.3.3) by MisqTech
UpdraftPlus - Backup/Restore (v2.24.1.26) by UpdraftPlus.Com, DavidAnderson
WP All Import Pro (v4.8.5) by Soflyy
WP Better Attachments (v1.3.11) by Dan Holloran
WP Crontrol (v1.16.1) by John Blackbourn & crontributors
WP Downgrade | Specific Core Version (v1.2.6) by Reisetiger
WP Offload Media Lite (v3.2.7) by Delicious Brains
WPMU DEV Dashboard (v4.11.24) by WPMU DEV

Must-use Plugins:
ManageWP - Worker Loader (v1.0.0) by GoDaddy

Drop-ins:
advanced-cache.php - advanced-cache.php
db.php - HyperDB

Here is the diagnostic tool results.

• This reply was modified 1 year ago by OgdenNews.

Hi @ogdennews,

Thanks for sending that in. Regarding this error: “Delivery provider status cannot be determined. An error was encountered while attempting to offload a temporary file for Public delivery.” This usually means that WP Offload Media couldn’t upload a temp file (a txt file) to your bucket.

Are you using a custom policy? If so, kindly check our documentation below for custom policies in Amazon S3.

https://deliciousbrains.com/wp-offload-media/doc/custom-iam-policy-for-amazon-s3/

I see in your diagnostics that debugging is disabled. Would you please try editing your wp-config.php file and replace this line –

define( ‘WP_DEBUG’, false );

With these lines –

define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);

This means that any errors are logged to /wp-content/debug.log, because some errors are not visible on screen. More details about that at https://www.ads-software.com/support/article/editing-wp-config-php/#wp_debug

Can you click the “Check again” link in the Delivery provider notice? If it fails again, kindly check the debug.log file for any mention of S3.

Another thing I noticed is that you seem to be using the old constants AWS_ACCESS_KEY_ID and AWS_ACCESS_KEY_KEY. We have received reports before of customers having issues using the old constants.

Kindly check our guide below on how to setup AWS access using the new method. Please remove/comment out the old constants when using the new one.

https://deliciousbrains.com/wp-offload-media/doc/amazon-s3-quick-start-guide/#save-access-keys

Let us know how it goes for you.

Same thing with new constants no errors about s3 in the debug.log and still does not work.

site_url(): https://www.messengernews.net
home_url(): https://www.messengernews.net
Database Name:
Table Prefix: oniStagingV2_
WordPress: 6.2.4
Web Server: Apache/2.4.57 () PHP/7.4.33
PHP: 7.4.33
MySQL: 8.0.32
ext/mysqli: yes
PHP Memory Limit: 256M
WP Memory Limit: 40M
Memory Usage: 55 MB
Blocked External HTTP Requests: None
WP Locale: en_US
Organize offloads by month/year: Enabled
WP_DEBUG: Yes
WP_DEBUG_LOG: Yes
WP_DEBUG_DISPLAY: No
SCRIPT_DEBUG: No
WP Max Upload Size: 100 MB
PHP Time Limit: 300
PHP Error Log: /usr/web/www.messengernews.net/wp-content/debug.log
WP Cron: Enabled
fsockopen: Enabled
allow_url_fopen: Enabled
OpenSSL: OpenSSL 1.0.2k 26 Jan 2017
cURL: 8.2.1
Zlib Compression: Enabled
PHP GD: bundled (2.1.0 compatible)
Imagick: Enabled
Basic Auth: Disabled
Proxy: Disabled

Total Media Items: 40,090
Total Offloaded Media Items: 40,071
Total Not Offloaded Media Items: 19

Media Library Items: 40,090
Offloaded Media Library Items: 40,071
Not Offloaded Media Library Items: 19

Number of Image Sizes: 6

Names and Dimensions of Image Sizes:
thumbnail (470x300)
medium (800x500)
large (1100x840)
1536x1536 (1536x1536)
2048x2048 (2048x2048)

WP_CONTENT_DIR: /usr/web/www.messengernews.net/wp-content
WP_CONTENT_URL: https://www.messengernews.net/wp-content
UPLOADS: Not defined
WP_PLUGIN_DIR: /usr/web/www.messengernews.net/wp-content/plugins
WP_PLUGIN_URL: https://www.messengernews.net/wp-content/plugins

AS3CF_PROVIDER: Not defined
AS3CF_BUCKET: Not defined
AS3CF_REGION: Not defined
AS3CF_SETTINGS: Defined
AS3CF_SETTINGS Keys: access-key-id, provider, secret-access-key

Local URL:
https://www.messengernews.net/wp-content/uploads/2024/03/example.jpg
Offload URL:
https://ogden_images.s3.amazonaws.com/www.messengernews.net/images/2024/03/04092009/example.jpg

OME Metadata Version: 12

Custom tables:
oniStagingV2_as3cf_items: Ok

Storage Provider: Amazon S3
Use Server Roles: Off
Key File Path: N/A
Access Keys Set: Yes
Access Key ID Define: Not defined
Secret Access Key Define: Not defined

Bucket: ogden_images
Region: (empty)

Offload Media: On
Remove Local Media: On
Enable Add Prefix to Bucket Path: On
Custom Prefix for Bucket Path: www.messengernews.net/images/
Add Year & Month to Bucket Path: On
Add Object Version to Bucket Path: On

Delivery Provider: Amazon S3
Deliver Offloaded Media: On

Force HTTPS: Off

Active Theme Name: Ogden Newspaper Core V2
Active Theme Version: 1.0
Active Theme Folder: coreV2

Active Plugins:
Automatic Post Date Filler (v1.2) by Devtard
Categories Images (v3.1.0) by Muhammad El Zahlan
Classic Editor (v1.6.3) by WordPress Contributors
Classic Widgets (v0.3) by WordPress Contributors
CloudSearch (v2.12.0) by Andrea Landonio
Comet Cache Pro (v170220) by WebSharks, Inc.
Custom Registration (v1.1) by Mark Henry
Gravity Forms (v2.8.4) by Gravity Forms
Gravity Forms reCAPTCHA Add-On (v1.4.0) by Gravity Forms
Hummingbird Pro (v3.7.2) by WPMU DEV
Image Widget (v4.4.9) by The Events Calendar
MWW Scheduled Post Trigger (v3.2) by Moss Web Works
ManageWP - Worker (v4.9.19) by GoDaddy
MarketPress (v3.3.0) by WPMU DEV
No Category Base (WPML) (v1.3) by Marios Alexandrou
Ogden - Custom Modifications Plugin (v1.22) by Ogden Newspapers - Jim George
PublishPress Future (v3.2.0) by PublishPress
Raw HTML (v1.6.4) by Janis Elsts
Smush Pro (v3.15.5) by WPMU DEV
TotalPoll Pro (v3.3.3) by MisqTech
UpdraftPlus - Backup/Restore (v2.24.1.26) by UpdraftPlus.Com, DavidAnderson
WP All Import Pro (v4.8.6) by Soflyy
WP Better Attachments (v1.3.11) by Dan Holloran
WP Crontrol (v1.16.1) by John Blackbourn & crontributors
WP Offload Media Lite (v3.2.7) by Delicious Brains
WPMU DEV Dashboard (v4.11.24) by WPMU DEV

Must-use Plugins:
ManageWP - Worker Loader (v) by ManageWP

Drop-ins:
advanced-cache.php - advanced-cache.php
db.php - HyperDB

• This reply was modified 1 year ago by OgdenNews.

Hello,

I wanted to let you know this was an issue with smush pro 3.15.5 on Feb 6th update has an issue with wp all import and Offload media lite. Thank you very much.

-Shawn

Hello,

Smush pro plugin developers is saying that ?“Delivery provider status cannot be determined. An error was encountered while attempting to offload a temporary file for Public delivery.” is causing the issue with import.

Any help would be appreciated.

Hi @ogdennews,

You mentioned that it was an issue with Smush Pro. May we know how you found out? Could you try deactivating that plugin, then doing the import by WP All Import again? Does the issue still happen?

If you have a staging site, we recommend performing the same process while all other plugins are deactivated. Please also try using a default WordPress theme like Twenty Twenty, to help rule out any conflicts.

Let us know how it goes for you.

Thanks for the information. We have deactivated the plugin and the folks at smush pro could replicate the issue. Right now we’re waiting back to hear more information.

• This reply was modified 11 months, 3 weeks ago by OgdenNews.

Hey there @ogdennews, have you heard back from Smush Pro folks? I believe we may be running into a similar issue and I’m curious if you’ve learned more.

Thanks in advance!

The smush pro folks are still looking into the issue. I will let you know when its resolved.

Hello,

Update smush pro to the lastest version 3.16.1.

• Improvement: Better compatibility with page builders
• Improvement: General code improvements
• Fix: WP Offload integration preventing some formats from getting offloaded

Thanks, Shawn

Thanks for letting us know that Smush Pro has been released with a fix for the issue.

–IJ