access log file via FTP?

  • Resolved hommealone

    (@hommealone)


    2 years, 9 months ago

    Hi,

    Is there a way to access the log file via FTP? That would be a very helpful feature.

    When a site crashes due to some kind of code conflict when an update occurs, it would be great to be able to open, via FTP, a log file showing all recent updates. That would help in troubleshooting, to narrow down the likely culprits, and avoid the need to disable ALL plugins and re-activate them one by one.

    Is this already possible? If so, what file would I be looking for? If not, perhaps it’s something you could add?

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi

    Currently EUM doesn’t have such a feature, EUM doesn’t provide a log file that you could access or open via text editor. Actually, EUM premium version will handle the scenarios where your site may crash after an update due to incompability of PHP and/or WP versions or some other problems that can cause a PHP fatal error. On the premium version, there’s a Safe Mode feature that will block automatic updates to plugin and theme updates if the PHP or WP version requirement is not met. This can prevent your site crashing due to running incompatible plugins/themes. Also, a feature when a fatal error occurs after a plugin update, EUM will automatically disable the plugin so that you can still access your website and log into the WP dashboard.

    Actually, without a log file you would still be able to find out what plugin or theme causes a fatal error after an update was performed, you could just look for the PHP error log file and see the recent log entry.

    Thanks
    Anthon

    Thread Starter hommealone

    (@hommealone)

    Thanks for that advice Anthon.

    Sadly, the EUM premium version is not an option for many of my clients who have limited budgets.

    Here’s the difficulty with the PHP error log. First, it’s not easy to read at all for many people. Second, I’ve had occasions unfortunately (and I’d wager this is not uncommon) where quite a bit of time passed between the update-caused fatal error and the time it was discovered. That means a lot of intervening stuff in the PHP log file, making it even harder to decipher.

    That’s why I suggest that a nice text or log file showing just the updates would be helpful. That would pinpoint the offending plugin or theme easily. (After the fatal error, no other updates happen until the error is fixed.)

    So perhaps still a new option to consider for the future of EUM, I hope.

    Hi

    Thanks for requesting the feature. I will pass this on to the development team so that we can discuss this further with our lead developer. We like your idea about the log file and we will consider this in a future release of EUM.

    Anthon

    Thread Starter hommealone

    (@hommealone)

    Thanks for listening.

Viewing 4 replies - 1 through 4 (of 4 total)
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