Access your Matomo Site ID field doesnt work

  • Resolved supportmarquedigitale

    (@supportmarquedigitale)


    1 year, 10 months ago

    Hello,

    During my configuration of the plugin the field “Access your Matomo Site ID” works only with numbers. The problem is that my ID contains letters so how can I do ?

    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @supportmarquedigitale,

    Your Matomo Site ID should be a numerical value. If you navigate to the Matomo Admin, your Site ID will be listed in the address bar.

    In the example screenshot below, you’ll see that the Site ID is 1 in my case:

    Which results in a Complianz configuration as shown below:

    Hope it helps!

    Kind regards, Jarno

    Thread Starter supportmarquedigitale

    (@supportmarquedigitale)

    Hello,
    Thank you for your help and your quick answer! Very good, I just replaced it, however, when I go to the matomo dashboard, I don’t have any visitors in the visit summaries while I have real time visits do you know where this can come from?
    Regards,

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @supportmarquedigitale

    While I’m not a Matomo expert by any means, could it be that you have only just implemented Matomo, and therefore don’t have any data appearing in those fields yet?

    I did a quick Google search and found a user who experienced the same after they just installed Matomo: https://forum.matomo.org/t/zero-visits-overview-but-some-real-time/30943

    Hope it helps! Kind regards, Jarno

Viewing 3 replies - 1 through 3 (of 3 total)
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