ACCESS_TOKEN_EXPIRED

  • Resolved niklaz

    (@niklaz)


    3 years, 7 months ago

    Hello,

    One of our orders has been failed, so checking through the logs I have noticed this note for the failed order:

    Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED: The provided OAuth access token has expired. You must renew the access token via the Renew Access Token endpoint.) Order status changed from Pending payment to Failed.

    Can you help me what might be the issue? Thanks

    • This topic was modified 3 years, 7 months ago by niklaz.
Viewing 2 replies - 1 through 2 (of 2 total)

  • It sounds like the Square connection process is broken for some reason. Can you please try to reconnect under WooCommerce > Settings > Square?

    After that, try a test transaction in sandbox mode:

    https://docs.woocommerce.com/document/woocommerce-square/#section-6

    Does that work? If so, live transaction should be OK too. ??

    Lastly, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

    Thanks!

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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