• Resolved SilvaLau

    (@silvalau)


    Hello, I just installed this app on my WordPress page and tried to link my google account but every time I did, I get redirected to my homepage with this link:

    https://example.com/?oauth2callback=1&authuser=0&error=access_denied&prompt=consent

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hello @silvalau thanks for getting in touch and sorry to hear that you’re having troubles setting it up. To help you further with this could you please provide the following information:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. At exactly which point in the set up process does this happen? Are you prompted to grant access to services quested by Site Kit and do you grant all of these?
    3. Do you see any console errors when trying to set up the plugin?
    Thread Starter SilvaLau

    (@silvalau)

    Hello @adamdunnage

    1. I’ve shared the site health information.
    2. It happens after I tried to sign in with Google, I chose my account, selected what Site Kit can access, and pressed continue, then I get redirected to my site’s homepage with the query string.
    3. I do see some console errors but they’re there regardless of if I activate the plugin or not, so I don’t think they’re related?

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @silvalau thanks for sharing the information. I can see that you have quite a few plugins active currently on your site so it would be good at this point to rule out any potential conflict.

    Could you please follow our troubleshooting guide and let me know if this highlights any conflicts which may be causing this.

    Could I please also ask what browser you are currently using and if you have tried this from an incognito browser? If not I would recommend trying this also and let me know if there is any difference.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 4 replies - 1 through 4 (of 4 total)
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