Accessing Expired Jetvault Back Ups.

Hi @terry77xtra ,

Thanks for reaching out!

The thing is if she pays for the backup again will she be able to find previous backups, say from a month ago. The subscription expired 25 March 23.

Possibly. A lot depends on the size of her backup space. If your client was exceeding the total storage limit for her plan, then backups would start to be overwritten. There’s also an option to choose how many days worth of backups you want to keep, which would factor into things.

So basically, she’ll (or whoever is the ‘owner’ of the subscription) need to write into our support, so we can take a look at her actual account and availability of specific backups.

We can’t give you a definitive answer to this otherwise, I’m afraid.

Best,

Cena