Accessing wordpress dashboard after ThemeGrill Demo Importer site hack

  • Resolved bethgranter2

    (@bethgranter2)


    4 years, 7 months ago

    My site content and all users were deleted by hackers due to the Themegrill Demo Importer vulnerability allowing hackers access. It looks like it happened over 2 weeks ago and my host one.com only saved the past 2 weeks of site backups which is no use.

    I tried updating my sql with a 2015 sql backup file via phpmyadmin and that brought some old content back and created my old user, but broke the wordpress installation entirely so I still couldn’t log in to the wordpress dashboard.

    I was using wordpress plugins to save backups but since I cannot log in to the admin system any longer I can’t find out what those plugins were called to seek support from there.

    Can anybody help?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @bethgranter2,
    Firstly we apologize for the inconvenience caused.

    If you’ve FTP/cPanel access, please delete the TG Demo Importer plugin folder. Also, you can access your plugins there (wp-content/plugins/). Then, since your installation has an older user and if you can remember the email you’ve used for an older user (Admin), you can reset your password and log in.

    If you still get any problem, please contact us via ThemeGrill Chat Support: https://themegrill.com/

    Thanks.

Viewing 1 replies (of 1 total)
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