Accidentally renewed the wrong account

  • Resolved winterstreet

    (@winterstreet)


    6 months, 2 weeks ago

    I was logged into a client’s Cleantalk account yesterday, that url is https://foothills-cares.org/

    Today I went in to renew a different client’s license. I checked the email that was showing correctly in Cleantalk and it was the correct one. I paid for the license and now it shows that I’m in the wrong account. So I just paid for the wrong site. Both times I accessed Cleantalk from the WordPress dashboard. So please refund the charge paid for https://foothills-cares.org/ and I’ll go pay again on the right domain.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter winterstreet

    (@winterstreet)

    I logged out, went back in form wp-admin on the right site, it showed the correct email address, I paid again, and then I land on a page where it show me the wrong account again. I looked in their paid invoices and I don’t see the two payment son that account. But the license is still inactive on the site I want to pay for. So I don’t know where those payments got applied. But this is all getting a little ridiculous.

    Thread Starter winterstreet

    (@winterstreet)

    OK now it finally shows as active in wp-admin on artquilttahoe.com so I guess one of the payments got applied to the right account, if not both. So can you please credit the second payment? I would talk to your billing people directly, but the only support link I saw took me here. The whole seeing one email and then landing on a page that shows the wrong account email is very confusing, and I was careful to log out of the account and still had trouble.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello @winterstreet,

    This question is regarding our paid services. We can’t discuss paid services on the WordPress forum – it is restricted by WordPress forum rules.
    Please, contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Thank you.

    Thread Starter winterstreet

    (@winterstreet)

    Thanks, I’ll do that as soon as I get the login from my client.

Viewing 4 replies - 1 through 4 (of 4 total)
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