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allformailers
(@allformailers)

1 year ago
If I’m logged into the back end of the website, the navigation menu on the website looks fine, as seen below.

But to end users it looks like this

And if I highlight the side, you see the following

We need this fixed and the company that made the site / theme no longer exists. I know just enough to be dangerous but don’t have time to spend days on this. [redacted by moderator]
- This topic was modified 1 year ago by Steven Stern (sterndata).
The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Cate DeRosia
(@mysweetcate)

1 year ago

When I use Inspect to take a look at the site, I see an issue that can occur when a slider is creating an error on every slide change. This can also break any and all other javascript on the page, like an accordion. You could try disabling the slider and see if it helps.

Thread Starter allformailers
(@allformailers)

1 year ago

Thanks for the input! I’m not sure what the “slider” is that you are takling about.

Cate DeRosia
(@mysweetcate)

1 year ago

When I right click on the website and go to Inspect, I can see that there’s an issue with jQuery not being defined and it’s causing something to create a looping error. Most commonly this is comes from a slider, but if this site doesn’t have one then it’s a different element. Obviously. ??

A plugin like this – https://www.ads-software.com/plugins/force-jquery-in-head/ – will insert jQuery into the header and solve the errors about jQuery not being defined/loaded.

Once the jQuery issue is solved, hopefully the rest of the javascript on the site (like for the accordion menu) will work.

Thread Starter allformailers
(@allformailers)

1 year ago

Thanks for the recomendation, but installing and activating “Force jQuery in Head” did not fix the issue

Cate DeRosia
(@mysweetcate)

1 year ago

How disappointing! My last bit of help is to try installing “Health Check”:?https://www.ads-software.com/plugins/health-check/ and see what it has to say.

On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in,?without affecting normal visitors to your site.

Best of luck.
lisa
(@contentiskey)

1 year ago
if you need to hire someone try: https://jobs.wordpress.net/

please do not offer to pay for help on this volunteer forum: https://www.ads-software.com/support/guidelines/#do-not-offer-to-pay-for-help
- This reply was modified 1 year ago by lisa.
Moderator Support Moderator
(@moderator)

1 year ago

Moderator note: @allformailers

“Happy to hire….”

The forum guidelines say “Do not offer to pay for help”. https://www.ads-software.com/support/guidelines/#do-not-offer-to-pay-for-help

If you need to hire someone, we recommend jobs.wordpress.net. DO NOT accept any offers coming through the forums.

Thread Starter allformailers
(@allformailers)

1 year ago

Thanks for the help!!
With your help, I was able to narrow it down to the Speed Optimizer Plugin
If I disable “Combine JavaScript Files” the ACCORDIAN Menu starts working again.
Frontend Optimization – JAVASCRIPT – Combine JavaScript Files

So I posted more information here
https://www.ads-software.com/support/topic/combine-javascript-files-breaks-my-accordion-widget/#new-topic-0