Accordion Data Lost Suddenly

Can you please share me some screenshot of issue.

Thanks

Sure.

1) List of accordions I have created. I have purposely not given them any title.

2) When I open the very first accordion entry, I get the following blank stuff with no editor. I had created two accordions here one with Hindi text and other with English text. Both the data are lost.

And this is happening for all the accordions that I have except very few.

Please help. Thanks

May be accordion plugin is conflict with another plugin.

Do you have install any new plugin after Crete accordions?

Thanks

I had changed the theme and it was working perfect for many days even after that. Recently I have not added any plugin, I even reverted back to previous theme but condition is still same.

Everything was working very fine all these days(even after changing the theme). And problem started happening from last Sunday.
Almost 95% of my data was in accordion and its lost.

And if you see the second screenshot, there is no accordion. I actually had two accordions there. Even if there is any conflict due to any other plugin, how can my whole data along with accordion editor will get vanished?

Which table in db should I refer for this accordion and its data?

Please help needed. Thanks

• This reply was modified 7 years, 11 months ago by sreeneshkini.

Accordion is store data in wordpress option table using wordpress CPT save data API.

Actually you are first user who facing this problem. Our all plugin is based on wordpress CPT API. And no one other plugin users or this plugins users has been facing this type of problem

SO at present there not solution is available for this this issue . But we will definitely investigate on this problem.

Now you will need to just re create all accordion again.

Sorry for inconvenience, hop you will understand us.

Thanks

Thanks for your reply.

But I need to create above 90 accordions again with two times of data and if all this happens again in future then again my hard work will go in vain.

So, I suppose I need to see for another alternative.

Anyways, thanks for your support. I can understand. But please investigate on this so that future users don’t have similar problems.

Thanks.

Yes we will definitely investigate on this problem and try to find the solution.

Thanks for understand us.

Hi, I have the exact same issue as described above. I had one accordion which I have been using for months without issue. I had HTML in the WYSIWYG editor and an apostrophe was breaking the code. I tried to escape the character with a backslash and the whole accordion disappeared and I see no way of retrieving it. I have contacted my hosting provider to see if a back up can be retrieved but it does appear that certain characters can break and wipe all content.

I have this problem as well.

Built up a big accordion and after a save, all the data is gone. All the other accordions work.

Can you tell me where exactly to look for the data in the MySQL database?

Cheers

For anyone else who has this issue, the data is located in the MySQL database field wpx9_postmeta. Find the post number of your accordion from it’s edit page in wordpress and the information will be under wpsm_accordion_data

Can you please share me screenshot to of your accordion backend setting panel.

Also please share me your db wpsm_accordion_data screenshot.

Thanks