Accordion not opening
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I’ve been using Ultimate faqs for some time and it has been working great on https://tribebikes.com.au/faqs page.
I just created some filters in my shortcode to only show certain categories on these pages. With the additional shortcode these pages won’t open the accordion when clicked.
Eg: https://www.tribebikes.com.au/faq-tribe-evamos
Shortcode (elementor):[ultimate-faqs include_category= “tribe-evamos-longtail”]Can you help?
The page I need help with: [log in to see the link]
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Hi tribe,
One of two things is happening here.
1. If you look in the developer console, you’ll see two JavaScript errors (screenshot below). These errors do not appear on your other page, on which the FAQs are working. I don’t know what oxipay or iframeResizer are, but they are throwing errors and it could be that it is stopping all JavaScript on the page from working. (Our plugin uses JavaScript for the open/close toggle.) You could try deactivating those things, if they are plugins or theme features, and seeing if that makes a difference. If so, try and figure out why those things are loaded/not loaded on that particular page, to make it the same as the other page.
2. Does the shortcode work if you remove the include_category attribute? If so, Elementor is probably doing something to mess with the shortcode (e.g. stripping the quotation marks or something like that). If you think that might be the case, you can test by temporarily deactivating the Elementor builder on that page, to see if it makes a difference. If so, review which element you used to insert the shortcode and see if it would be possible to use a different element (e.g. a text element).
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