Account connected but Sync does not end

  • Resolved Sociality

    (@sociality)


    3 years ago

    Hello,

    We have installed the plugin to integrate Woocommerce and Mailchimp and we have successfully connected/authenticated the Mailchimp account.

    Now, however, it seems like the sync with the account is not ending, we have waited for an abnormal amount of time.

    In order to test what could be wrong we cloned the website on our server and disabled all plugins except for Woocommerce and Mailchimp for Woocommerce, both in the latest versions. It seems that the sync is still not working.

    We noticed that when we inspect the page there seem to be actual statistics that are still on “display: none;” while the sync loading image is visible. Is it possible that the loading has actually finished and some flag wasn’t updated? We cannot re-sync either so we’re not sure how to bypass it.

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @sociality, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?

    – What plugin version are you using?
    – What version of PHP are you using?
    – Are there any fatal errors in WooCommerce? (WooCommerce -> Status -> Logs)
    – If you have a large number of plugins being used, you may need to bump up your memory limit on your server (1GB for example) to accommodate the initial sync.
    – If you haven’t already, please browse through our wiki to find documentation on the most common issues and how to resolve them: https://github.com/mailchimp/mc-woocommerce/wiki

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    Plugin Support khungate

    (@khungate)

    Hi @sociality, FYI v2.6 of the plugin was released today and may help with the issue described if you’re still experiencing. Let us know if you require any further troubleshooting.

    Thread Starter Sociality

    (@sociality)

    Hello again,

    After recent updates we can see the same issues.

    We have ended up with a setup that doesn’t use the particular plugin so we can’t reasonably follow-up on this sadly.

    Thank you for the answers, we hope they lead somebody else to a resolution!

Viewing 3 replies - 1 through 3 (of 3 total)
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