Account creation before payment

  • Resolved muhammadnan

    (@muhammadnan)


    3 years, 11 months ago

    Account is created before payment is completed. Users think payment is completed in case payment fails.
    This cause confusion among a lot of customers.
    Pleaes do something about this. Account should not be created before payment is completed.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @muhammadnan,

    In this case, consider disabling the option to create an account during checkout.

    You can go to WooCommerce → Settings → Accounts and Privacy and uncheck the option Allow customers to create an account during checkout

    I hope this helps.

    Thread Starter muhammadnan

    (@muhammadnan)

    Account should be created but after the payment is completed. This is what is right and we want.

    Hi @muhammadnan – This may be due to use of an off-site payment gateway. Can you confirm whether or not your payment gateway navigates the user away from site to complete payment?

    Hi @muhammadnan

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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