Account creation paypal fail

  • Resolved rbb10

    (@rbb10)


    4 years, 12 months ago

    hi, i have noticed that account is created also if payment paypal fail, there is a way for not create account until payment is donte?

    thanks

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @rbb10

    This is how our plugin works, the user account has to be created before we can send the user to the payment gateway.

    This helps you keep a list of potential users that tried to subscribe to your website and you can contact them to ask what happened. Maybe they just encountered an issue and you can help.

    This also lets users Retry payments if they failed initially. To do so, they need to login and visit a page with the [pms-account] shortcode.

    And regarding the content restriction:

    If the payment does not go through, it is then set to pending, and the subscription plan membership is also set to pending. So content that is restricted only to that subscription plan will not be available.

    With best of regards,
    Gabriel

    Thread Starter rbb10

    (@rbb10)

    ok thanks, there is a way for receive a mail (admin and also client) when payment fail ?

    Hi @rbb10

    This is not possible with the free version of our plugin, and we are not allowed to speak here about the paid versions.

    Please use our support ticket system if you wish to continue the conversation on that topic.

    https://www.cozmoslabs.com/support/open-ticket/

    With best of regards,
    Gabriel

Viewing 3 replies - 1 through 3 (of 3 total)
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