Hi,
Please make sure that you’ve authorized in Google AdSense (on the plugin settings page) using your Gmail account which is bound to the Google AdSense. Try to log out and then log in again. If you’re sure that you use correct Gmail account but the problem remains, then unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username and password), in order to detect the reason and find the solution.
Since this data is confidential, maybe, it would be better if you created a private ticket on our support forum https://support.bestwebsoft.com/. Please include a link to this post, so that we could recall the case immediately.
Sincerely,
BestWebSoft Support Team