Account Needs Review Notification email

  • Resolved alortiz3

    (@alortiz3)


    alortiz3

    3 years, 6 months ago

    Hello,

    We have been using the plugin for about a year now. It has been working great up until yesterday. The problem that we see is that the Account Needs Review Notification email does not contain the user’s data. It only has the name (a link that does not work to the profile) and the following statement: 

    Here is the submitted registration form:
Date Submitted: (empty)
Form: (empty)

    The plugin is up to date, and no other changes have been made in the system.

    Need assistance in solving this mystery.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alortiz3

    Could you please provide the full template of the “Account Needs Review Notification” ? Please go to WP Admin > Ultimate Member > Settings > Email > click on the link “Account Needs Review Notification” > Copy the Message body in text mode and paste it here so we can review it. Please enclose it with the CODE option in the text editor when you reply to this topic so that it won’t mess up the template.

    Regards,

    Thread Starter alortiz3

    (@alortiz3)

    alortiz3

    Here’s the code

    <div style=”max-width: 560px; padding: 20px; background: #ffffff; border-radius: 5px; margin: 40px auto; font-family: Open Sans,Helvetica,Arial; font-size: 15px; color: #666;”>
    <div style=”color: #444444; font-weight: normal;”>
    <div style=”text-align: center; font-weight: 600; font-size: 26px; padding: 10px 0; border-bottom: solid 3px #eeeeee;”>{site_name}</div>
    <div style=”clear: both;”>?</div>
    </div>
    <div style=”padding: 0 30px 30px 30px; border-bottom: 3px solid #eeeeee;”>
    <div style=”padding: 30px 0; font-size: 24px; text-align: center; line-height: 40px;”>{display_name} has just applied for membership to {site_name} and is waiting to be reviewed.</div>
    <div style=”padding: 10px 0 50px 0; text-align: center;”>To review this member please click the following link: {user_profile_link}</div>
    <div style=”padding: 0 0 15px 0;”>
    <div style=”background: #eee; color: #444; padding: 12px 15px; border-radius: 3px; font-weight: bold; font-size: 16px;”>Here is the submitted registration form:<br /><br />{submitted_registration}</div>
    </div>
    </div>
    <div style=”color: #999; padding: 20px 30px;”>
    <div>Thank you!</div>
    <div>The {site_name} Team</div>
    </div>
    </div>

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alortiz3

    Have you made any customization with UM action and filter hooks?

    Regards,

    Thread Starter alortiz3

    (@alortiz3)

    alortiz3

    No customizations have been done.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alortiz3,

    Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Regards,

    Thread Starter alortiz3

    (@alortiz3)

    alortiz3

    We got our hosting company to restart the server and the issue went away.

    Thank you for your assistance.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @alortiz3

    Thanks for letting us know.

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Account Needs Review Notification email’ is closed to new replies.