Account not reviewed message

  • Resolved halfbaddude

    (@halfbaddude)


    4 years, 4 months ago

    I have the email where they are sending my emails. But, always when I go to send one, it says quote, “You’ll soon be able to send once our team reviews your account. In the meantime, you can send previews to your authorized emails,” under the “Send” button. What must I do to actually send the emails.

    • This topic was modified 4 years, 4 months ago by halfbaddude. Reason: Just adding extra bits

    The page I need help with: [log in to see the link]

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  • Hi @halfbaddude,

    This message will show up while your subscription hasn’t been approved manually by our team. If you’ve answered our pre-approval questions in order to get the plan approved, please be patient and wait for our support team to contact you.

    If you don’t see any questions to be answered or if you haven’t received any message from us after 48h, please contact our support team via email.

    If your plan has been approved already and you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription.

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