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Resolved

(@cavo)

Hello,

When I try to access my Woocommerce Account page, it keeps redirecting to my homepage for some reason. Why would this be please?

### WordPress Environment ###

Home URL: https://www.freebirthdatelottery.com
Site URL: https://www.freebirthdatelottery.com
WC Version: 2.6.1
Log Directory Writable: ?
WP Version: 4.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB

### Server Environment ###

Server Info: Apache/2.2.24 (Unix) mod_hive/5.0 mod_ssl/2.2.24 OpenSSL/1.0.0-fips mod_auth_passthrough/2.1 mod_bwlimited/1.4 mod_fastcgi/2.4.6 mod_fcgid/2.3.6
PHP Version: 7.0.7
PHP Post Max Size: 8 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.30.0
OpenSSL/1.0.2h

SUHOSIN Installed: –
MySQL Version: 5.6.28
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.1
:
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?
MaxMind GeoIP Database: ?

### Active Plugins (24) ###

KnB - WordPress Knowledge Base Shortcode Plugin: by phpbits – 1.1
All-in-One WP Migration: by ServMask – 5.43
bbPress: by The bbPress Community – 2.5.9
Birthdays Widget: by lion2486
Sudavar – 1.7.17

Caldera Forms: by David Cramer – 1.3.5.3
cbnet Multi Author Comment Notification: by chipbennett – 3.2
Admin Columns: by AdminColumns.com – 2.5.6.2
Countdown Timer: by Andrew Ferguson – 3.0.6
Duplicate Page: by mndpsingh287 – 1.3
myCRED Custom Scratch Card Templates: by Crafty Mc – 1.0.4
myCRED Scratch Cards: by Gabriel S Merovingi – 1.1.1
myCRED: by Gabriel S Merovingi – 1.6.9
SendGrid: by SendGrid – 1.8.1
SG CachePress: by SiteGround – 2.3.7
TAO Schedule Update: by TAO Software – 1.08
Ultimate Member: by Ultimate Member – 1.3.58
Ultimate Member - MailPoet: by Tunbosun Ayinla – 1.0.1
Ultimate Member - myCRED: by Ultimate Member – 1.2.2
User Specific Content: by Bainternet – 1.0.5
WooCommerce - Autocomplete Orders: by Serious Plugins – 1.1.3
WooCommerce: by WooThemes – 2.6.1
WP SendGrid: by Will Anderson – 2.1.0
Comments - wpDiscuz: by gVectors Team (A. Chakhoyan
G. Zakaryan
H. Martirosyan) – 3.2.8

MailPoet Newsletters: by MailPoet – 2.7.2

### Settings ###

Force SSL: –
Currency: MYC (Penguin Points)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0

### API ###

API Enabled: –

### WC Pages ###

Shop Base: #5671 - /shop/
Basket: #5672 - /basket/
Checkout: #5673 - /checkout/
My Account: #5674 - /orders/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Being Hueman
Version: 1.0.0
Author URL: https://boxspin.com
Child Theme: ?
Parent Theme Name: Hueman
Parent Theme Version: 3.1.6
Parent Theme Author URL: https://presscustomizr.com
WooCommerce Support: ?

### Templates ###

Overrides: being-hueman/woocommerce/checkout/cart-errors.php
being-hueman/woocommerce/checkout/form-billing.php
being-hueman/woocommerce/checkout/form-checkout.php
being-hueman/woocommerce/checkout/form-coupon.php
being-hueman/woocommerce/checkout/form-login.php
being-hueman/woocommerce/checkout/form-pay.php
being-hueman/woocommerce/checkout/form-shipping.php
being-hueman/woocommerce/checkout/payment-method.php
being-hueman/woocommerce/checkout/payment.php
being-hueman/woocommerce/checkout/review-order.php
being-hueman/woocommerce/checkout/terms.php
being-hueman/woocommerce/checkout/thankyou.php
being-hueman/woocommerce/emails/admin-cancelled-order.php
being-hueman/woocommerce/emails/admin-failed-order.php
being-hueman/woocommerce/emails/admin-new-order.php
being-hueman/woocommerce/emails/customer-completed-order.php
being-hueman/woocommerce/emails/customer-invoice.php
being-hueman/woocommerce/emails/customer-new-account.php
being-hueman/woocommerce/emails/customer-note.php
being-hueman/woocommerce/emails/customer-processing-order.php
being-hueman/woocommerce/emails/customer-refunded-order.php
being-hueman/woocommerce/emails/customer-reset-password.php
being-hueman/woocommerce/emails/email-addresses.php
being-hueman/woocommerce/emails/email-customer-details.php
being-hueman/woocommerce/emails/email-footer.php
being-hueman/woocommerce/emails/email-header.php
being-hueman/woocommerce/emails/email-order-details.php
being-hueman/woocommerce/emails/email-order-items.php
being-hueman/woocommerce/emails/email-styles.php
being-hueman/woocommerce/emails/plain/admin-cancelled-order.php
being-hueman/woocommerce/emails/plain/admin-failed-order.php
being-hueman/woocommerce/emails/plain/admin-new-order.php
being-hueman/woocommerce/emails/plain/customer-completed-order.php
being-hueman/woocommerce/emails/plain/customer-invoice.php
being-hueman/woocommerce/emails/plain/customer-new-account.php
being-hueman/woocommerce/emails/plain/customer-note.php
being-hueman/woocommerce/emails/plain/customer-processing-order.php
being-hueman/woocommerce/emails/plain/customer-refunded-order.php
being-hueman/woocommerce/emails/plain/customer-reset-password.php
being-hueman/woocommerce/emails/plain/email-addresses.php
being-hueman/woocommerce/emails/plain/email-customer-details.php
being-hueman/woocommerce/emails/plain/email-order-details.php
being-hueman/woocommerce/emails/plain/email-order-items.php
being-hueman/woocommerce/myaccount/dashboard.php
being-hueman/woocommerce/myaccount/downloads.php
being-hueman/woocommerce/myaccount/form-add-payment-method.php
being-hueman/woocommerce/myaccount/form-edit-account.php
being-hueman/woocommerce/myaccount/form-edit-address.php
being-hueman/woocommerce/myaccount/form-login.php
being-hueman/woocommerce/myaccount/form-lost-password.php
being-hueman/woocommerce/myaccount/form-reset-password.php
being-hueman/woocommerce/myaccount/lost-password-confirmation.php
being-hueman/woocommerce/myaccount/my-account.php
being-hueman/woocommerce/myaccount/my-address.php
being-hueman/woocommerce/myaccount/my-downloads.php
being-hueman/woocommerce/myaccount/my-orders.php
being-hueman/woocommerce/myaccount/navigation.php
being-hueman/woocommerce/myaccount/orders.php
being-hueman/woocommerce/myaccount/payment-methods.php
being-hueman/woocommerce/myaccount/view-order.php

https://www.ads-software.com/plugins/woocommerce/

Viewing 3 replies - 1 through 3 (of 3 total)

Caleb Burks
(@icaleb)

Automattic Happiness Engineer

8 years, 9 months ago

Could you try re-saving your permalinks at Settings > Permalinks?

If that doesn’t help then disable all plugins except for WooCommerce and temporarily switch to a default then. The re-save the permalinks and see if its working. If so, enable things until you find the one causing a conflict.

More info on this here: https://www.ads-software.com/support/topic/how-to-debug-issues-after-updates

Thread Starter Hazel
(@cavo)

8 years, 9 months ago

Hi, thanks for the super fast response.

Changing product permalink to something else and then reverting back seems to have done the trick.

Sharron Denice
(@sharrondenice)

7 years, 8 months ago

Woocommerce needs to FIX THIS!!! Saving permalinks also worked for me

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Account page redirecting to homepage’ is closed to new replies.