account pages not responding

Hi there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Along with that, please also share screenshots of the following pages:

1. WooCommerce > Settings > Advanced > Page Setup
2. WP Admin > Settings > Permalinks

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

Aashik
I’ve done this 3 days ago with another plugin support dude and all he said was everything looks fine.
It has an error report that says the cart page has to be set to public which it is.
all my pages are set to the propitiate ID’s.
the permalinks thing I just did today was I set a PRINT ON DEMAND app to it that I’d like to get rid of but don’t know how. I deleted the plugin but its still hooked to my permalinks. I am an old senior so bare with me, all this stuff is new to me.

Hello,

We understand what you are saying. For us to take a better look at your site setup (i.e. settings, configurations, plugins installed, versions of the database, PHP, etc) we’d like to start with a copy of the system status, the error log, and the screenshots requested earlier by Aashik that will help us to provide you proper assistance ??

Looking forward to hearing from you.

SO NOW THE ACCOUNT PAGES ARE WORKING! WOO HOOO

k so I have one more issue.I posted this on the appropriate plug in forum but nobody has been on it in a year answering questions, so the question is just sitting there..

it has to do with wordpress slider 1
I used it a month ago and deleted the plug in and I have a slider code on every page in my site, on the account, checkout cart, yadda yadda…front footer
its a wps1-=ID 3449 code and it’s not leaving..
I uploaded the thing last week to see that the code was still in current slides and deleted it, then deleted the plugin again. The code didn’t go away. If you know anybody over there in plugin land familiar with this please let me know and I thanks you kind sir.

Hey Igor.8)

here it is again guys…
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.4.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.28
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.15-MariaDB-cll-lve
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp3s_
Total Database Size: 41.29MB
Database Data Size: 27.38MB
Database Index Size: 13.91MB
wp3s_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp3s_lsp_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp3s_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
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wp3s_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3s_nextend2_smartslider3_sliders: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp3s_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp3s_postmeta: Data: 5.34MB + Index: 5.63MB + Engine InnoDB
wp3s_posts: Data: 7.05MB + Index: 0.61MB + Engine InnoDB
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wp3s_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3s_spbsm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp3s_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp3s_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp3s_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp3s_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp3s_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp3s_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
wp3s_wc_product_meta_lookup: Data: 0.22MB + Index: 0.44MB + Engine InnoDB
wp3s_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp3s_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_wmfo_fraud_attempts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3s_wmfo_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3s_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3s_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp3s_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_wpf_meta_values: Data: 0.02MB + Index: 1.34MB + Engine InnoDB
wp3s_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_wp_radio_statistics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_wp_radio_visitors: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp3s_yoast_indexable: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
wp3s_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp3s_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp3s_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp3s_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 361
audioplayer: 1
custom_css: 5
customize_changeset: 209
elementor_library: 4
envira: 2
mailpoet_page: 1
nav_menu_item: 21
oembed_cache: 2
page: 44
post: 6
product: 100
product_variation: 1780
revision: 630
sa_slider: 1
sp_wp_tabs: 1
sp_wps_shortcodes: 2
super-simple-slider: 1
user_registration: 4
user_request: 1
wc_afrsm: 4
wc_afrsm_zone: 3
wp_global_styles: 13
wp_igsp_gallery: 1
wp1slider: 2
wpcf7_contact_form: 2
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Classic Widgets: by WordPress Contributors – 0.3
CMP – Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.1
Contact Form 7: by Takayuki Miyoshi – 5.5.6
Google Listings and Ads: by WooCommerce – 1.12.5
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.4
Kadence Importer: by Kadence Themes – 2.1.0
Maintenance Mode: by Lukas Juhas – 2.4.4
MP3-jPlayer: by Simon Ward – 2.7.3
Virtue/Ascend/Pinnacle Toolkit: by Kadence WP – 4.9.6
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.14
WooCommerce Blocks: by Automattic – 7.4.2
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
WooCommerce PayPal Payments: by WooCommerce – 1.7.1
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25 (update to version 1.25.26 is available)
WooCommerce: by Automattic – 6.4.1
StoreCustomizer: by Kaira – 2.4.0
WP Content Copy Protection (Lite): by Tyche Softwares – 2.0.5
WPForms Lite: by WPForms – 1.7.3
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

### Inactive Plugins (1) ###

LiteSpeed Cache: by LiteSpeed Technologies – 4.6

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #86 – /
Cart: #101 – /?page_id=101
Checkout: #104 – /?page_id=104
My account: ? Page visibility should be public
Terms and conditions: #1443 – /?page_id=1443

### Theme ###

Name: Customify
Version: 0.3.7
Author URL: https://pressmaximum.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: customify/woocommerce/cart/cart.php
customify/woocommerce/cart/mini-cart.php
customify/woocommerce/checkout/form-coupon.php
customify/woocommerce/content-product.php
customify/woocommerce/content-single-product.php
customify/woocommerce/content-widget-product.php
customify/woocommerce/content-widget-reviews.php
customify/woocommerce/emails/customer-invoice.php
customify/woocommerce/loop/add-to-cart.php
customify/woocommerce/loop/loop-end.php
customify/woocommerce/loop/loop-start.php
customify/woocommerce/loop/pagination.php
customify/woocommerce/loop/result-count.php
customify/woocommerce/loop/sale-flash.php
customify/woocommerce/product-searchform.php
customify/woocommerce/single-product/add-to-cart/external.php
customify/woocommerce/single-product/add-to-cart/grouped.php
customify/woocommerce/single-product/add-to-cart/simple.php
customify/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
customify/woocommerce/single-product/product-image.php
customify/woocommerce/single-product/sale-flash.php
customify/woocommerce/single-product/tabs/tabs.php
customify/woocommerce/single-product/title.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Action Scheduler ###

Canceled: 1
Oldest: 2022-04-09 22:12:49 +0000
Newest: 2022-04-09 22:12:49 +0000

Complete: 4,072
Oldest: 2022-03-20 18:12:03 +0000
Newest: 2022-04-19 22:03:32 +0000

Failed: 1
Oldest: 2022-04-15 04:02:16 +0000
Newest: 2022-04-15 04:02:16 +0000

Pending: 6
Oldest: 2022-04-20 04:12:02 +0000
Newest: 2022-04-23 06:42:03 +0000

### Status report information ###

Generated at: 2022-04-19 23:25:31 +00:00
`

Hi,

Thanks for your response, glad to know the account pages are working.

* Can you provide the link to the previous forum you are referring to?
* What was the plugin used?

Please let us know.

• This reply was modified 2 years, 7 months ago by Igor H.

WordPress Slider Plugin – WP 1 Slider

Hello @leroytuttle ,

I believe you were using WordPress Slider Plugin – WP 1 Slider which you’ve removed but the shortcodes are still there. You’ve posted in their forums but didn’t get a response yet, right?

This forum is specifically for the core functionalities of WooCommerce so we can’t go far discussing a different plugin here. If they aren’t responding in the forums, you can try to contact the developers directly: https://accesspressthemes.com/support/

Otherwise, you can delete each of the shortcodes manually from the pages. You can also try the suggestion from this article: https://www.wpbeginner.com/wp-tutorials/how-to-find-and-remove-unused-shortcodes-from-wordpress-posts/

I recommend communicating with a developer if you’re not sure how to use custom codes.

I’ll mark this thread as resolved. If you have any other queries, feel free to open a new thread.

Thank you ??

easier said then done sir, they do not show up on the pages, in other words, if I make a new page say I write something, and hit publish the code shows up at the bottom of the page on the site, yet it is not even in the new page draft I just made…imagine that.

I will check out your links and thanks

Hi there,

I will check out your links and thanks

Sounds good. If you need further assistance please reach out to the plugin developers directly as mentioned above. If you’re interested, here is the forum user guide with more info on where to post the topic and guidelines for commercial products.

* https://www.ads-software.com/support/forum-user-guide/faq/#where-should-i-put-my-post
* https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products

All the best.

Hi again,
So this what I am observing..I did several plugins to get rid of old shortcodes with no results. This code is on woo commerce pages-account, checkout, cart,. I did clean sweep with no results, I did find orphaned shortcodes, and this plugin picked up nothing. I deactivated my woo commerce plug in, deleted it, and uploaded a new version and the thing is still on the pages. I found your links Rashed very helpful and great info but the results did nothing. I put in a code to shortcodes in my functions.php file and it rejected it which was said to work.
I am now wondering if there is anything in the wordpress file in my cpanel like in public html or plugin log if there is something there to look for in the coding, where I could add a false code for this. It’s a mystery for sure.

P.S.
Any new page I create just a simple add new, this code is there public on the website showing at the left bottom corner. Yet the code is not in the new page. I’m thinking maybe it’s something in pages causing this, is there a page file in my

Hi there,

Since this is a new issue respect your original request and this thread is closed, would you mind opening a new topic and sharing a link to a page where we can see this code at the bottom?

* https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

Also, don’t forget to provide a copy of your System Status so that we’ll have more elements to assist you.

Cheers.

On top of that, I just now picked any random store theme and activated it, and the code went away. So I assume it’s in the one theme I’m using. The theme I’m using is perfect for my site, however the code is stuck in that theme. So why does it stick in this theme Even after I delete and upload it again, all my previous items are still in the theme where as even the code. Why doesn’t the version with all my stuff delete.

Thoughts? I thank you guys.