Account paused due to email rejecting

  • Our account was paused dues to a high rejection rate. We got our email addresses from people that submitted requests on our website form, so we thought they were all good email addresses. Yes, some of the requests were over two years old, so I guess we shouldn’t have used email addresses from that far back. We now want to start over and only send to email addresses that were provided to us less than six months ago.

    How do we get our account unpaused?

    Please help.

Viewing 1 replies (of 1 total)
  • Plugin Support Lynn J.a11n

    (@lynnjat7)

    Hi there @tomanthermosonics,

    Thanks for reaching out, it sounds like you’re keen to work to update and improve your list, and we’d love to help you make that happen!

    When your site has been paused by us, you should receive an email directly from us with additional information specific to your case, and instructions on what to do next to clean up your list.

    Please check your inbox and spam folders for an email from us on that topic with additional information; once you have found it, you can respond to it to let us know if you have any questions, and to update us on your progress so we know when it’s time to reevaluate your account.

    If you cannot find such an email, you can use our premium contact form in this case to let us know that you are aware of the suspension and are interested in the next steps to have your account restored, and we will take it from there. You can find this form here:

    https://www.mailpoet.com/support/premium/

    You will have to get in touch with us directly to have your account evaluated so please do reach out as we’d love to continue working with you on MailPoet.

Viewing 1 replies (of 1 total)
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