Account Shortcode – Inconsistent Rendering

  • Resolved chrismayhew

    (@chrismayhew)


    2 years, 7 months ago

    I’m experiencing some strange rendering issues with some of your shortcodes but not all.

    The [ultimatemember_account] shortcode renders consistently without issue.

    When I try to use shortcodes to display individual account tabs, the account information is blank on a desktop browser until the browser window is resized.

    For example, [ultimatemember_account tab=”general”] renders a completely blank area on the page. When I resize the width or height of the browser window, the account information is immediately rendered. Then, if I refresh the screen, it loads a blank area again until I resize the browser.

    The same issue occurs when trying to display the shortcode for password or privacy. If I include the basic [ultimatemember_account] shortcode on the same page, it renders consistently.

    I’m using the shortcode in Elementor and using the Page Builder Framework theme. I haven’t experienced issues with any other shortcode on our site. The same issue occurs in Chrome and Safari. There doesn’t appear to be any issue displaying these on mobile browsers.

    Here’s a link to see the rendering issue:
    https://drive.google.com/file/d/1-Gr-WhDEdY0PVZ3kvvIlgbTwDPLNc9WT/view?usp=sharing=

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @chrismayhew

    Try to activate another basic theme like “Twenty Twenty-One” or “Twenty Twenty-Two” for testing if this is a conflict with your current theme “Page Builder Framework”.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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