Account Suspended and also Issue with Applepay

  • Resolved scotlandtravel

    (@scotlandtravel)


    6 months, 3 weeks ago

    Hi,

    I’m experiencing an issue with the checkout process on my website. When a user proceeds to pay via Apple Pay or Google Pay on the checkout page, the payment is processed, and the booking is added, but the user is not prompted to fill out the checkout form. It’s crucial for me that users complete the checkout form before completing the payment.

    Could you please advise on how I can ensure that users are required to fill out the checkout form before they can use Apple Pay or Google Pay?

    Additionally, my account has been suspended, and I have already submitted a request for assistance but have not received a response yet. Could you provide an update on the status of my request and the reason for the suspension?

    ss: https://imgur.com/a/ix2M3IC

    Thank you for your prompt attention to these matters.

    Best regards,
    Ali

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @scotlandtravel

    When a user proceeds to pay via Apple Pay or Google Pay on the checkout page, the payment is processed, and the booking is added, but the user is not prompted to fill out the checkout form.

    When you purchase through express checkout (pple Pay or Gpay), you should expect to fill in all the information in the order details from Apple Pay or Gpay. You don’t need to fill up anything on the checkout form and this is the standard procedure.

    my account has been suspended, and I have already submitted a request for assistance but have not received a response yet. Could you provide an update on the status of my request and the reason for the suspension?

    For security and privacy reasons, we’re unable to help you or share information related to this in a public forum. Could you please open a ticket about this from WooCommerce.com > My profile > Support?

    Make sure to include a link to this thread, so we know what has been done already.

    I hope this helps! If you have any other questions, feel free to ask.

    Thread Starter scotlandtravel

    (@scotlandtravel)

    Thank you for your help, please check this screenshot is this the right request to submit, if yes, I have already submitted it yet got no response.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @scotlandtravel,

    It seems the screenshot/s did come through. Can you please re-share the screenshot? You can use?https://prnt.sc/?or?https://snipboard.io?to share screenshots here.

    You should be seeing a chat box similar to this one. Once you submit a support request, a Happiness Engineer will get back to you as soon as they are available.

    I hope information helps.

    Thread Starter scotlandtravel

    (@scotlandtravel)


    https://snipboard.io/sK1gz7.jpg https://snipboard.io/F68bGc.jpg

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @scotlandtravel,

    We do our best to reply to every ticket quickly, but sometimes there’s some backlog which can make it take a little longer.

    I checked and your ticket was received, our team will reply to you as soon as possible. If you are not available on chat, it will be sent by email. ??

    Have a wonderful day!

    Thread Starter scotlandtravel

    (@scotlandtravel)

    Issue fixed got emai from team.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @scotlandtravel,

    Glad to know that the issue has been resolved and thanks for confirming with us. Should you have further inquiries, kindly?create a new topic here.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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