account_activation_link & password_reset_link Not working

  • Resolved VirtualTrecker

    (@virtualtrecker)


    4 years, 1 month ago

    There is no link or button to click, in the email sent to new registered members. Please see below:

    Thank you for signing up! Please click the following link to activate your account.
    Activate your Account
    Need help? contact us today.
    Thank you!

    Also, password_reset_link has the same issue. Have not tested the other email links, but seems that they are related to the same issue.

    Please help. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @virtualtrecker

    Could you please send the email template in plain text format with HTML tags?

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @virtualtrecker

    In addition to my previous response. Did you turn on the HTML Email Template in the Email settings?

    Regards,

    Thread Starter VirtualTrecker

    (@virtualtrecker)

    Hello. Email Template in Email Settings is on. Here is the code you requested:

    <div style=”max-width: 560px; padding: 20px; background: #ffffff; border-radius: 5px; margin: 40px auto; font-family: Open Sans,Helvetica,Arial; font-size: 15px; color: #666;”>
    <div style=”color: #444444; font-weight: normal;”>
    <div style=”text-align: center; font-weight: 600; font-size: 26px; padding: 10px 0; border-bottom: solid 3px #eeeeee;”>{site_name}</div>
    <div style=”clear: both;”>?</div>
    </div>
    <div style=”padding: 0 30px 30px 30px; border-bottom: 3px solid #eeeeee;”>
    <div style=”padding: 30px 0; font-size: 24px; text-align: center; line-height: 40px;”>Thank you for signing up!<span style=”display: block;”>Please click the following link to activate your account.</span></div>
    <div style=”padding: 10px 0 50px 0; text-align: center;”>Activate your Account</div>
    <div style=”padding: 15px; background: #eee; border-radius: 3px; text-align: center;”>Need help? contact us today.</div>
    </div>
    <div style=”color: #999; padding: 20px 30px;”>
    <div>Thank you!</div>
    <div>The {site_name} Team</div>
    </div>
    </div>

    Thread Starter VirtualTrecker

    (@virtualtrecker)

    Also, User Rolls->Registration Options->Registration Status is set to Require Email Activation.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @virtualtrecker

    Sorry for the late response.

    Could you please tell us if this issue occurs with only UM as an active plugin?

    Feel free to re-open this thread by changing the Topic Status to “Not Resolved”.

    Regards,

    Thread Starter VirtualTrecker

    (@virtualtrecker)

    Hello. Yes, issue occurs when all other plugins are inactive.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @virtualtrecker

    Sorry for the late response. We couldn’t reproduce the issue on our end. Have you made customizations with Ultimate Member hooks?

    feel free to re-open this thread by changing the topic status to “Not Resolved” so we can get back to you.

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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