Accounts automatically expire after one month

  • My website involves users paying a monthly fee, and it automatically comes out of their bank account every month. However, after they have paid their fee their account seems to automatically expire so they can’t access the protected parts of the website they are paying for. When I try and change their account setting from expired to active, it doesn’t save, even though I press update on their profile.
    How do I solve this?

    https://www.ads-software.com/plugins/simple-membership/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, is the membership level the members belong to set to expire in one month?

    Thread Starter matchedmoney

    (@matchedmoney)

    Im not sure, how would I find out? They are subscribing for a month though, however I want it to automatically activate every month once they have made their payment.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi you can go to your Members area and see what membership level they have signed up to. Then go to the Membership level and check the expiry period.

    Thread Starter matchedmoney

    (@matchedmoney)

    Yes it says “access valid for/until” 1 month. However, I want it to automatically renew once the month is over and the subscriber has paid.

    Plugin Support mbrsolution

    (@mbrsolution)

    Thank you for the information. Did you use any of the following methods to create your membership payment buttons?

    Thread Starter matchedmoney

    (@matchedmoney)

    I think I’ve fixed it now, I’ll mark it resolved for now, I just had to go to membership level and change it to no fixed expiry

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi I am glad to hear. Can you mark this support thread as resolved.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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