Accreditation of points issue with subscriber role

  • Resolved alex86ita

    (@alex86ita)


    1 year, 7 months ago

    Update: I’ve understood what the issue was! I had set a rule for subscribers to hide the dashboard. This is causing some conflict!


    Hello,
    I’m unable to have points accredited upon completion of the H5P quiz for users with the subscriber role.

    I’ve created the arithmetic quiz using H5P. I’ve inserted the shortcode within a post.
    I’ve tested with a registered user having the subscriber role.
    I’ve tried various settings but I can’t get the points to be accredited. I’ve noticed that the quiz result doesn’t even appear in the logs.

    The issue is resolved by setting the role as “contributor,” but I need the users to retain the “subscriber” role.

    Thank you!

    • This topic was modified 1 year, 7 months ago by alex86ita.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @alex86ita ,

    Thanks for contacting us, Hope you are doing well.

    Please share a short video of your whole scenario and share screenshot of your settings. It will help us in identifying the issue.

    Thanks & Regards,
    WP Experts Support Team.

    Thread Starter alex86ita

    (@alex86ita)

    Good morning,I apologize for the delayed response. The issue has been resolved.I conducted some tests and realized that the plugin doesn’t work if the role has the hidden Dashboard function. By addressing this problem, the plugin is now functional.

    Hey @alex86ita ,

    Thanks for the update. Glad to hear that.

    Let me know if you face any issue regarding our plugin. We will help you out.

    Also, I appreciate a kind and honest review regarding plugin and support on this profile and mycred profile.

    Thanks alot.

Viewing 3 replies - 1 through 3 (of 3 total)
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