Action Schedular Not Working

  • Resolved sunnydhain1

    (@sunnydhain1)


    1 month, 4 weeks ago

    Action schedular getting stuck under pending. WP Crons is active. Server side is active. Using cloudways who have confirmed server working correctly.

    Please help.

    Please system report:

    System Status Report

    ### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.3.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.62 (Debian)
PHP Version: 8.1.29
PHP Post Max Size: 100 MB
PHP Time Limit: 800
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.19-MariaDB-deb11-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

acf-field: 69
acf-field-group: 10
acf-ui-options-page: 1
af_ch_fields: 4
assessments: 18
attachment: 1087
custom_css: 1
e-landing-page: 2
elementor_library: 36
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 62
oembed_cache: 27
page: 141
post: 116
product: 160
product_variation: 549
revision: 5
shipment: 4
shop_coupon: 429
shop_order: 61633
shop_order_refund: 3512
ulpb_post: 1
wcs_ruleset: 3
wp_block: 1
wp_global_styles: 2
wpforms: 3
ywpar-banner: 1
ywpar-earning-rule: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Query Monitor: by John Blackbourn – 3.16.4
WP Data Access: by Passionate Programmers B.V. – 5.5.14
ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.1

Advanced Custom Fields PRO: by WP Engine – 6.3.6
Code Snippets: by Code Snippets Pro – 3.6.5.1
CommerceGurus CommerceKit: by CommerceGurus – 2.2.4
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.3.0
Custom Post Type UI: by WebDevStudios – 1.17.1
Disable Gutenberg: by Jeff Starr – 3.1.2
Duplicate Page: by mndpsingh287 – 4.5.4
Elementor Pro: by Elementor.com – 3.24.2
Elementor: by Elementor.com – 3.24.3
Flexible Shipping: by Octolize – 4.25.8
MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.5.4
GDPR Cookie Compliance: by Moove Agency – 4.15.2
Goaffpro Affiliate Marketing: by Goaffpro – 2.7.9
MonsterInsights Pro: by MonsterInsights – 9.0.2
HTTP Headers: by Dimitar Ivanov – 1.19.1
Kirki Customizer Framework: by Themeum – 5.1.0
Mailchimp for WooCommerce: by Mailchimp – 4.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.17
MailPoet: by MailPoet – 5.2.1
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.73
MonsterInsights - Forms Tracking Addon: by MonsterInsights Team – 2.3.2
MonsterInsights - PPC Tracking Addon: by MonsterInsights Team – 1.1.3
Perfmatters: by forgemedia – 2.3.3
Redis Object Cache: by Till Krüss – 2.5.3
Super Payments: by Super Payments – 1.24.1
ID Verify: by Pav Inski - Closed Source – 0.1
TFC Order Fulfillment: by Pav Inski – 1.0
Autosigner: by Pav Inski - Closed Source – 0.1
Trustpilot-reviews: by Trustpilot – 2.5.925
Woocommerce Customers Order History Professional: by javmah – 5.2.2
WooCommerce Free Shipping Per Product: by WPRuby – 1.2.6
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Opayo Payment Suite: by Andrew Benbow – 5.16.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6
WooCommerce Shipping & Tax: by WooCommerce – 2.8.1 (update to version 2.8.2 is available)
WooCommerce: by Automattic – 9.3.2
Yoast SEO Premium: by Team Yoast – 23.4
Yoast SEO: by Team Yoast – 23.4
WP Crontrol: by John Blackbourn – 1.17.0
WP Mail SMTP Pro: by WP Mail SMTP – 4.1.1
WPC Grouped Product for WooCommerce (Premium): by WPClever – 3.1.9
WPC Grouped Product for WooCommerce: by WPClever – 5.1.1
YITH WooCommerce Points and Rewards Premium: by YITH – 4.9.0

### Inactive Plugins (3) ###

Object Cache Pro: by Rhubarb Group – 1.21.2
WPForms Lite: by WPForms – 1.9.0.4
WP Rocket: by WP Media – 3.16.4

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (1) ###

Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosg (woosg)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 171 MB

### WC Pages ###

Shop base: #7 - /shop/
Basket: #8 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #9 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #10 - /my-account/
Terms and conditions: #9835 - /terms/

### Theme ###

Name: Shoptimizer Child Theme
Version: 1.2.1
Author URL: 
Child Theme: ?
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.6.7
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ?

### Templates ###

Overrides: shoptimizer-child/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0
shoptimizer-child/woocommerce/content-single-product.php
shoptimizer-child/woocommerce/emails/customer-completed-order.php
shoptimizer-child/woocommerce/global/quantity-input.php
shoptimizer-child/woocommerce/single-product/add-to-cart/external.php
shoptimizer-child/woocommerce/single-product/add-to-cart/grouped.php
shoptimizer-child/woocommerce/single-product/add-to-cart/simple.php
shoptimizer-child/woocommerce/single-product/add-to-cart/variable.php
shoptimizer-child/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
shoptimizer-child/woocommerce/single-product/add-to-cart/variation.php version 2.5.0 is out of date. The core version is 9.3.0
shoptimizer-child/woocommerce/single-product/meta.php
shoptimizer-child/woocommerce/single-product/photoswipe.php
shoptimizer-child/woocommerce/single-product/price.php
shoptimizer-child/woocommerce/single-product/product-attributes.php version 3.6.0 is out of date. The core version is 9.3.0
shoptimizer-child/woocommerce/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0
shoptimizer-child/woocommerce/single-product/product-thumbnails.php
shoptimizer-child/woocommerce/single-product/rating.php
shoptimizer-child/woocommerce/single-product/related.php
shoptimizer-child/woocommerce/single-product/review-meta.php
shoptimizer-child/woocommerce/single-product/review-rating.php
shoptimizer-child/woocommerce/single-product/review.php
shoptimizer-child/woocommerce/single-product/sale-flash.php
shoptimizer-child/woocommerce/single-product/share.php
shoptimizer-child/woocommerce/single-product/short-description.php
shoptimizer-child/woocommerce/single-product/stock.php
shoptimizer-child/woocommerce/single-product/tabs/additional-information.php
shoptimizer-child/woocommerce/single-product/tabs/description.php
shoptimizer-child/woocommerce/single-product/tabs/tabs.php
shoptimizer-child/woocommerce/single-product/title.php
shoptimizer-child/woocommerce/single-product/up-sells.php
shoptimizer-child/woocommerce/single-product.php
shoptimizer-child/woocommerce/taxonomy-product-cat.php

Outdated Templates: ?


                        Learn how to update                  |




                        Clear system status theme info cache

### MailPoet ###

Sending Method: PHPMail
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://www.thefamilychemist.co.uk?mailpoet_router&endpoint=cron_daemon&action=ping

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-09-24 15:28:53 +01:00
Options: ?
Notes: 168
Onboarding: completed

### Action Scheduler ###

Canceled: 454,076
Oldest: 2024-08-24 11:34:14 +0000
Newest: -0001-11-30 00:00:00 +0000

Complete: 204,056
Oldest: 2024-08-10 19:55:23 +0000
Newest: 2024-09-24 10:23:33 +0000

Failed: 134
Oldest: 2022-11-16 08:55:20 +0000
Newest: 2024-09-24 10:21:22 +0000

Pending: 7
Oldest: 2024-09-24 10:24:43 +0000
Newest: 2024-10-03 18:46:02 +0000


### Opayo ###

Opayo Plugin Version: ? 5.16.1
Opayo Form Enabled?: ?
Opayo Direct Enabled?: ?
Opayo Server Enabled?: ?
Opayo Pi Enabled?: ?
Opayo Pi checkout form?: ? woocommerce
Current Date and Time on this server: ? Server Date/Time is : 2024-09-24 10:23:40.000479
Simple XML Available?: ?
Opayo Reporting (Test): ?
Opayo Reporting (Live): ?
MCrypt: ? No
OpenSSL: ? Yes
OpenSSL Methods: ? Yes
PHP Max_Input_Vars: ? 10000

### Status report information ###

Generated at: 2024-09-24 11:23:40 +01:00

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @sunnydhain1

    This can happen for various reasons, such as server timeouts, plugin conflicts, or issues with the WordPress Cron system.

    Here are a few steps you could take to resolve this:

    1. You mentioned that you have installed the WP Crontrol plugin. Please use it to check whether there are any pending or overdue cron events related to Action Scheduler. If there are, try running them manually.
    2. Temporarily deactivate all plugins except WooCommerce and see if the issue persists. If it does not, reactivate your plugins one by one to identify the one causing the conflict.
    3. Sometimes, actions can get stuck if your server lacks the necessary resources to execute them. It looks like your PHP Time Limit is currently set to 800 seconds, which should generally be sufficient, but you might want to consider increasing it further.
    4. Your system report indicates that you have several outdated WooCommerce templates. Please update these as they could be causing issues with Action Scheduler.

    Additionally, I’d recommend looking into the High Volume plugin. It allows you to increase the Action Scheduler time limit, queue size, and concurrency to process large queues of actions more quickly on high-volume websites with more server resources.

    I hope this helps! Please let us know how it goes or if you need further assistance.

Viewing 1 replies (of 1 total)
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