• Resolved mmotlaw

    (@mmotlaw)


    Hi, I’m debugging a WooCommerce store website where cron is not working properly and WooCommerce wanted to self-update to the newest version. The action scheduler page was so slow that I thought that entire installation is corrupted. It turns out that during past months (when I wasn’t the person responsible for the site) WP_Cron was disabled in wp-config.php for no reason while WooCommerce still tried to execute action_scheduler/migration_hook. Thus it was generating Past-due logs, over 500 000 of them. After I re-enabled WP Cron and cleared schedule log table, the scheduler tab in woocommerce status page was working again, but it didn’t fix the issue. The migration_hook runs itself every minute, but it always give either ‘action ignored via WP Cron’ or ‘action ignored via Async Request’ response. It also displays message “Action Scheduler migration in progress. The list of scheduled actions may be incomplete.” How can I fix it? Thanks in advance.

    WordPress Environment

    WordPress address (URL): https://boapalace.com
    Site address (URL): https://boapalace.com
    WC Version: 9.2.3
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.1
    WP Multisite: –
    WP Memory Limit: 5 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ? Server Environment

    Server Info: LiteSpeed
    PHP Version: 8.0.30
    PHP Post Max Size: 2 GB
    PHP Time Limit: 360
    PHP Max Input Vars: 5000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.11.9-MariaDB-cll-lve
    Max Upload Size: 2 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database

    WC Database Version: 7.5.1
    WC Database Prefix: wp_
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    Database Data Size: 146.36MB
    Database Index Size: 8.28MB
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    wpr_templates: 2 Security

    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (43)

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    Advanced Database Cleaner: by Younes JFR. – 3.1.4
    Advanced Woo Search: by ILLID – 3.14
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    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
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    Author URL: https://wpbingosite.com/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates

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    mojuri/woocommerce/single-product/add-to-cart/simple.php
    mojuri/woocommerce/single-product/add-to-cart/variable.php
    mojuri/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    mojuri/woocommerce/single-product/price.php
    mojuri/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 9.0.0
    mojuri/woocommerce/single-product/product-thumbnails.php
    mojuri/woocommerce/single-product/related.php
    mojuri/woocommerce/single-product/review.php
    mojuri/woocommerce/single-product/sale-flash.php
    mojuri/woocommerce/single-product/short-description.php
    mojuri/woocommerce/single-product/tabs/additional-information.php
    mojuri/woocommerce/single-product/tabs/description.php
    mojuri/woocommerce/single-product/tabs/tabs.php
    mojuri/woocommerce/single-product/title.php
    mojuri/woocommerce/single-product/up-sells.php
    mojuri/woocommerce/single-product-reviews.php
    mojuri/woocommerce/single-product.php
    mojuri/woocommerce/content-product_cat.php

    Outdated Templates: ?

                        Learn how to update

    Currency Switcher Settings

    WooCommerce Currency Switcher Plugin: yes
    Currency switcher on per product basis: yes
    Revert to shop’s default currency on checkout: no
    Apply currency conversion to fixed amount coupons: yes
    Add currency selector for fixed amount coupons: no
    Apply currency conversion to shipping amount: yes
    Apply currency conversion to minimum order amount required for free shipping: yes
    Apply currency conversion to cart fees: yes
    Apply currency conversion to WooCommerce Price Filter Widget: yes
    Switcher placement: Array
    (
    [0] => single_page_after_price_select
    )
    Switcher wrapper: %currency_switcher%
    Switcher item format: %currency_name%
    Link list switcher separator:
    Reposition page after currency switch: no
    Rounding: no_round
    Number of decimals: 2
    Make “pretty price”: no
    Apply rounding and “pretty price” to shipping rates: no
    Apply rounding and “pretty price” to shop’s default currency: no
    Order currency: no
    Format price: no
    Currencies:
    Currency (shop’s default): [PLN] Polish z?oty
    Total additional currencies: 2
    Additional currency #1: yes
    alg_currency_switcher_currency_1: USD
    Additional currency #2: yes
    alg_currency_switcher_currency_2: EUR
    Exchange Rates:
    Exchange rates updates: minutely
    Exchange rates server: ecb
    Free Currency Converter API Key: not set
    CoinMarketCap API Key:
    Currencyapi.com API Key:
    Exchange rates offset: 2 1 PLN/USD (United States (US) dollar): 0.263088141

    alg_currency_switcher_exchange_rate_server_PLN_USD: ecb
    alg_currency_switcher_exchange_rate_offset_type_PLN_USD: default
    percent: 4 2 PLN/EUR (Euro): 0.238412454

    alg_currency_switcher_exchange_rate_server_PLN_EUR: ecb
    alg_currency_switcher_exchange_rate_offset_type_PLN_EUR: default
    percent: 4
    Set Currency by Country:
    Set Currency by Country: yes
    Enter countries as comma separated text: no
    Override country: disabled 1 [USD] United States (US) dollar: Array

    (
    ) 2 [EUR] Euro: Array

    (
    )
    Set Currency by Language:
    Set Currency by Language:
    Enter locales as comma separated text:
    Always use locale to assign currency: 1 [USD] United States (US) dollar: Array

    (
    [0] =>
    ) 2 [EUR] Euro: Array

    (
    [0] =>
    )
    Price Formats: 0 [PLN] Polish z?oty: right_space

    Additional currency code position (optional):
    Thousand separator:
    Decimal separator: ,
    Number of decimals: 2
    Currency Symbol: 1 [USD] United States (US) dollar:

    Additional currency code position (optional):
    Thousand separator:
    Decimal separator:
    Number of decimals:
    Currency Symbol: 2 [EUR] Euro:

    Additional currency code position (optional):
    Thousand separator:
    Decimal separator:
    Number of decimals:
    Currency Symbol:
    Flags: 0 [PLN] Polish z?oty: 1 [USD] United States (US) dollar: 2 [EUR] Euro:

    Price conversion method:
    Fix mini cart:
    Disable on URI:
    Additional price filters:
    Price filters to remove:
    Session save path: WooCommerce PayPal Payments

    Onboarded: ?
    Shop country code: PL
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: –
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled Admin

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system

    Daily Cron: ? Next scheduled: 2024-09-04 18:57:32 +02:00
    Options: ?
    Notes: 140
    Onboarding: completed Action Scheduler

    Complete: 2
    Oldest: 2024-09-04 12:18:39 +0200
    Newest: 2024-09-04 12:18:39 +0200

    Pending: 15
    Oldest: 2024-09-04 12:18:39 +0200
    Newest: 2024-09-04 12:18:39 +0200

    Failed: 8
    Oldest: 2023-04-02 18:16:54 +0200
    Newest: 2023-04-02 18:16:54 +0200 Status report information

    Generated at: 2024-09-04 13:35:29 +02:00

    • This topic was modified 2 months, 2 weeks ago by mmotlaw. Reason: fixing styling of system report

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hey there, @mmotlaw! Thanks for contacting us. I’m happy to help you.

    I see your database is outdated. This can cause a lot of issues on the website.

    Please update it by either following the warning message a the top of the page on WooCommerce area of the dashboard or going to WooCommerce > Status > Tools > Update Database.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    If you are not able to update the database as it is, I suggest deactivating all plugins but WooCommerce and trying again to see if works.

    After updating the database, please check if the issue persists.

    Please let us know how it goes.

    Have a wonderful day!

    Thread Starter mmotlaw

    (@mmotlaw)

    Hello,

    Yes, I also thought that way, but the website displays a message that the woocommerce databse update is still in progress. When I click view progress it redirects me to action scheduler logs page when action_scheduler/migrate_hook loops itself every minute on “action ignored”. I think that this i s blocking the woocommerce db update.

    Thanks in advance for any help.

    M

    Hey, @mmotlaw!

    All right, so let’s keep investigating what is causing this!

    Just to confirm, have you tried doing it after disabling all plugins but Woo?

    I see you have WPCrontrol installed, can you please navigate to Tools → Cron Events?and share the information the plugin provides with us. This plugin is usually very helpful in identifying the problem.

    Can you also please share a screenshot of the pending actions so we can take a look?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter mmotlaw

    (@mmotlaw)

    Hello,

    I tried it with all non-critical plugins disabled. Made no difference. However, manually cleaning logs in the databse and them I found out that it is a completed, non-recurring action, so I deleted it trough WooCommerce -> status -> scheduled actions tab and now the website is working fine for me.

    Cheers,

    M

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @mmotlaw,

    I’m glad to hear that manually cleaning the logs and deleting the completed scheduled action resolved the problem and your website is now working smoothly!

    For now, I’ll close this thread, okay?

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Thanks!

    Thread Starter mmotlaw

    (@mmotlaw)

    Hello,

    I checked in on the website after 5 hours and it turns out that it still generates logs about 50times and hour (2-3 minute bursts once every hour), even tough action is completed. I am honestly thinking about reinstalling WordPress as a quicker alternetive to this debugging. Never seen a bug so stuck like this. I also cannot deactivate all the plugins, because the store is running and doesn’t have staging.

    Anyway, have a good weekend, grateful for any help!

    Hey, @mmotlaw!

    If you want to try the conflict test before reinstalling WordPress, you can consider a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    This way you can test if it is a plugin causing this without affecting your website ??

    Please let us know how it goes.

    Have a wonderful day!

Viewing 7 replies - 1 through 7 (of 7 total)
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