Activate link not working

  • Resolved ihdumille

    (@ihdumille)


    5 years, 4 months ago

    Hi
    After the latest woocommerce update Version 3.8.0 the plugin “NS Remove Related Products for WooCommerce” has stoped working.
    The related pictures are now showing even the plugin is eactivated.

    When I try to deactivate, just to see what happens, it wont deactivate, I can click on the deactivate link but then it freeze actually all my plugins freezes and I cant click any plugin. If I uppdate the page then the plugins stop the freeze.

    I am useing google chrome but have tried IE and it does not work there too. I also cleared my cashe.

    Also I tried to deactivate other plugins and that is not a problem

    Can you help my with this?
    Christina

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author NsThemes

    (@nsthemes)

    Hello Christina,

    thank you for contactig us.
    We tested our plugin with WooCoomerce 3.8.0 and Cenote 1.3.0
    And it works!
    Can you verify if you have updated you theme?
    Or maybe other plugin can generate conflict with our plugin?

    Please feel free to contact us if you have any question.

    Best regards

    Thread Starter ihdumille

    (@ihdumille)

    hmm, no I just uppdated woocommerce,
    Before it worked fine.. I guess I have to find another alternativ. But how do I get rid of your plugin, I cant deactivate it?

    • This reply was modified 5 years, 4 months ago by ihdumille.
    Plugin Author NsThemes

    (@nsthemes)

    Hi Christina,

    you can deactivated it in the plugin list. Or you can remove it via ftp.

    Please feel free to contact us if you have any question.

    Best regards

    Thread Starter ihdumille

    (@ihdumille)

    No, I cannot deactivate it in the plugin list, maybe I was not clear about that. When I try to deactivate it, it freeze, all the plugin freezes and I can’t do anything..

    How do I deactivate it in via ftp? Just delete it?

    Plugin Author NsThemes

    (@nsthemes)

    Hi Christina,

    yas you can delete it by ftp.

    Best regards

    Thread Starter ihdumille

    (@ihdumille)

    I removed it via ftp and reinstalled it, just to test. It did still not work.
    I changed my theme, still didn’t work, then I deactivated all my plugins except thw woocommerce and activated one by one, still doesn’t work

    It’s a shame, because I really wanted to remove the related products.

    Thanks anyway

    Plugin Author NsThemes

    (@nsthemes)

    Hi Christina,

    can you ask to your hosting provider what version of php are you using?

    Best regards

    Thread Starter ihdumille

    (@ihdumille)

    Version 7.3

    Thread Starter ihdumille

    (@ihdumille)

    I Found a code that fixed it for me

    Plugin Author NsThemes

    (@nsthemes)

    Hi Christina,

    what code?
    Can you explain better please?

    Best regards

    Thread Starter ihdumille

    (@ihdumille)

    .woocommerce .related.products{display:none;}

    Plugin Author NsThemes

    (@nsthemes)

    Hi Christina,

    ok thank you for your answer.

    Best regards

Viewing 12 replies - 1 through 12 (of 12 total)
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