Activated but not showing on frontend

Hello,

Please provide your site URL to check the issue.

Regards,
Oleg

Hi Oleg,

Its a test site with a login, so I dont feel comfortable sharing on this Forum.
Any way you could walk me through troubleshooting?
Thanks!

Hello,

Please check those things:
1. Do you use default Checkout page from WooCommerce?
2. Is Checkout page has some JavaScript errors?
3. Is page has on the page <div> block with id br_popup_1?

Regards,
Oleg

Hi Oleg,

Thanks for your help. I still have been unable to resolve this. If you can take a look at the site and see why it might not be working it would be much appreciated!

Site: https://brooklynphotostudioslaraish.embold.net/
User: embold Password: dev

Thank you!

Hello,

Your site required registration and verification to open checkout page.
We cannot check it on your site.

Did you checked all the things from previous message?

Regards,
Oleg

@salmo8 Please don’t offer to send or post logon credentials on these forums:

https://www.ads-software.com/support/guidelines#the-bad-stuff

You can contact the author on their own site and, once there, the discussion is between the two of you. However, it is not OK to enter or send site credentials on these forums. We don’t want to encourage others (who are less reputable) to do similar things. It’s a fine line, but one that we need to enforce. Thanks for your cooperation.

@razyrx I’m am 100% sure you mean well but please never ask for or accept an offer of credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

Hi Steven,

I totally understand, and I was hesitant to post. Can you remove the post?

I’m sorry but no. Unless it is an extreme case, posts and replies are not edited here.

Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.

See https://www.ads-software.com/support/guidelines/#deleting-editing-posts and https://www.ads-software.com/about/privacy/