Activating WooCommerce Disables the ability to enable the divi Visual Editor

  • Resolved vernonwebsites

    (@vernonwebsites)


    2 years, 9 months ago

    Activating WooCommerce Disables the ability to enable the divi Visual Editor on the home page.

    I have gone through the entire list of plugins on this site, deactivating them all, then enabling one by one. I can click the Enable Visual Builder (divi) on every single page when woocommerce is deactivated, and weirdly, when woocommerce is activated, only the home page is unable to run the enable visual builder, other pages can enable the visual builder fine… I tried also removing any woocommerce modules from the home page… Still no change. Also totally reinstalled woocommerce.. No change.

    Hoping someone can help… Never seen this before. 

    
### WordPress Environment ###

WordPress address (URL): https://winecentral.ca
Site address (URL): https://winecentral.ca
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.1.0
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 200 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.7.37
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: wp_
Total Database Size: 203.21MB
Database Data Size: 151.15MB
Database Index Size: 52.06MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_actionscheduler_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpstg0_usermeta: Data: 4.52MB + Index: 8.03MB + Engine InnoDB
wpstg0_users: Data: 0.17MB + Index: 0.17MB + Engine InnoDB
wpstg0_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_crm_customermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_crm_customer_list: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_crm_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_crm_groups_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_crm_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_crm_statuses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpstg0_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpstg0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfBlocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfConfig: Data: 0.40MB + Index: 0.01MB + Engine MyISAM
wpstg0_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpstg0_wfIssues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wpstg0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg0_wpmcleaner: Data: 0.54MB + Index: 0.08MB + Engine MyISAM
wpstg0_wprm_ratings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpstg0_yoast_indexable: Data: 0.71MB + Index: 0.14MB + Engine MyISAM
wpstg0_yoast_indexable_hierarchy: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpstg0_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpstg0_yoast_seo_links: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
wpstg0_yoast_seo_meta: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
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wp_gf_entry_notes: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

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wine-ideas: 5
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wprm_recipe: 1

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Really Simple SSL: by Really Simple Plugins – 5.2.3
Real Testimonials: by ShapedPlugin – 2.5.1
Themify - WooCommerce Product Filter: by Themify – 1.3.6
WooCommerce: by Automattic – 6.2.1
Wordfence Security: by Wordfence – 7.5.8
WP Ultimate Recipe: by Bootstrapped Ventures – 3.13.0

### Inactive Plugins (1) ###

WooCommerce Customer Relationship Manager: by Actuality Extensions – 3.3.5

### Must Use Plugins (1) ###

InfiniteWP - Client Loader: by Revmakx – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: ? Page visibility should be public
Checkout: ? Page visibility should be public
My account: ? Page visibility should be public
Terms and conditions: ? Page not set

### Theme ###

Name: Divi Child Theme
Version: 2.6
Author URL: https://www.vernonwebsites.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.14.8
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 67
Oldest: 2022-02-03 10:16:23 -0800
Newest: 2022-03-04 17:00:31 -0800

### Status report information ###

Generated at: 2022-03-04 17:22:50 -08:00

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter vernonwebsites

    (@vernonwebsites)

    Wordpress and woocommerce are at the latest release versions.

    Hi @vernonwebsites

    Thanks for reporting the issue and for sharing the System Status Report.

    PHP Version: 7.3.33

    As per our server recommendations, WooCommerce requires PHP 7.4 and above to run smoothly. You may want to upgrade your PHP to meet our server requirements.

    Can you please let us know if the issue persists even after correcting this?

    Thread Starter vernonwebsites

    (@vernonwebsites)

    Just updated to 7.4 and there is no change. ?? I am in contact with Elegant Themes (Divi) as well on this now.

    Mirko P.

    (@rainfallnixfig)

    Hi @vernonwebsites,

    Thank you for letting us know! I’m sorry to hear about this compatibility issue but you’ve done the right move as Divi developers should be in the best position to assist you with this.

    Best regards.

    Thread Starter vernonwebsites

    (@vernonwebsites)

    Elegant themes (Divi) and my VPS provider have all gone through this now and all settings are verified correct.

    The only way to get the visual editor to work on the home page is to disable Woocommerce.

    Could someone contact me to maybe log in and check it out on your end? Thanks…

    Hi @vernonwebsites

    Have you tried running the site with all plugins disabled except for WooCommerce?

    Additionally, please share a copy of any fatal error logs:
    * Go to WooCommerce → Status → Logs
    * Choose a log from the drop-down labeled fatal-errors.log
    * Click View

    Thread Starter vernonwebsites

    (@vernonwebsites)

    Yes I have done the plugin thing (as mentioned in my very first post on this thread).

    There are no entries on the log>error… in fact there is no error log to choose at all.

    It only has problems when the woocommerce plugin is enabled. All server settings/memory/php are set as required and updated. I’ve been beating this to death this past week with Elegant Themes (divi) and my server tech crew. There is nothing we can see that is wrong with anything other than woocommerce….

    @vernonwebsites

    Our support scope does not cover signing in to users’ sites.

    Meanwhile, can you enable debugging to see if any error is being thrown? Here’s how: https://www.ads-software.com/support/article/debugging-in-wordpress/

    Thread Starter vernonwebsites

    (@vernonwebsites)

    Ihave enabled the debug logging and nothing is showing and the log file is not being created, which I assume means no erors have been thrown so far.

    Mirko P.

    (@rainfallnixfig)

    Hello @vernonwebsites,

    Thanks for getting back to us and I’m sorry to hear that the compatibility issue between WooCommerce and Divi Visual Builder still persists.

    Please note that Divi Visual Builder is a third-party tool/plugin that is not developed or supported by us, and we do not maintain compatibility between WooCommerce and Divi Visual Builder either.

    We will not be able to look into this compatibility issue, however, you may want to follow up on this behavior to the Divi support team, and if they are not able to assist, you may need to contact a developer. Here are our partners if you’re interested: https://woocommerce.com/customizations/.

    Kindly note that this support forum is for questions and issues around the core WooCommerce plugin itself, and compatibility issues with third-party plugins are outside our scope of support.

    All the best in getting this resolved.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Activating WooCommerce Disables the ability to enable the divi Visual Editor’ is closed to new replies.

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