activation confiug basic impossible

Hi @cedricdel,

Sorry to know that you are experiencing this issue.

Is there any error showing up when trying to activate the basic config? If yes, can you please share a screenshot of the same so we can get a better idea about the issue?

I see you mention you have an issue with connecting to our support. Can you please confirm if you have a pro member who is having an issue with connecting with us?

We look forward to hearing back from you.

Kind Regards,
Nebu John

Hi @cedricdel

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional questions or problems.

Best Regards
Patrick Freitas

non le probleme n’est pas résolu…<font _mstmutation=”1″></font>

Hi @cedricdel

I hope you are doing well.

We would need more information in this case, similar to what Nebu asked, do you dee any visible error? Can you click on right button of mouse > inspect and see if you get any console error? https://firefox-source-docs.mozilla.org/devtools-user/browser_console/index.html#:~:text=The%20Browser%20Console%20is%20like,explicitly%20logged%20by%20JavaScript%20code.

Let us know the above information.
Best Regards

Patrick Freitas